Client Intake Specialist- Immigration

Mamann Sandaluk LLP; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A full-service immigration law firm in downtown Toronto is seeking a Client Intake Specialist. The role involves providing customer care as the primary point of contact for new clients, conducting intake, and offering administrative support. Ideal candidates have 2-3 years experience in immigration, possess strong communication and time management skills, and are proficient in MS Office. This full-time position offers a competitive compensation package and a supportive work environment.

Benefits

Competitive compensation package

Comprehensive medical, prescription drug and dental coverage

Learning opportunities for career advancement

Supportive, team-oriented work environment

Qualifications

• 2-3 years of experience in a full service immigration firm.
• Proficiency in MS Outlook, Adobe PDF, MS Word, and MS Excel.
• Familiarity with law practice CRM / CMS tools preferred.
• Strong ability to follow quality control guidelines.
• Ability to communicate in a second language is an asset.

Responsibilities

• Act as the primary point of contact for new clients.
• Conduct intake, answer calls, and schedule consultations.
• Provide administrative support, including file management.
• Monitor emails and shared inboxes for responsiveness.

Skills

Excellent interviewing skills

Assessment skills

Time management skills

Communication skills

Records management skills

Customer relation skills

Teamwork skills

Education

College diploma or certificate in immigration practice

Membership in ICCRC

Tools

MS Outlook

Adobe PDF

MS Word

MS Excel

law practice CRM / CMS tools

Job description

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Mamann Sandaluk LLP is a full service immigration law firm in downtown Toronto. We are committed to giving our clients the best possible service in processing any immigration application or resolving any immigration problem, no matter how big or small. Our experienced staff is dedicated to achieving quick and affordable results for all of our clients.

We are currently seeking a Client Intake Specialist to join our growing immigration practice. The Client Intake Specialist Client Intake Specialist will be an integral part of our Client Care team.

Job Description :

• Customer care, primary point of contact for new clients
• Conducting intake, answering calls and scheduling consultations for new clients;
• Administrative support, including opening and closing files
• If required, pulling reports from client management systems
• Monitoring emails and shared inboxes and responding accordingly
• Performing other administrative tasks as may be allocated

Requirements :

2-3 years of experience in a full service immigration firm

Excellent interviewing, assessment, and time management skills,

Communication, records management, and customer relation skills.

Proficiency in MS Outlook, Adobe PDF, MS Word and MS Excel. Familiarity with law practice CRM / CMS tools.

Ability to follow quality control guidelines. Strong teamwork skills

Call centre support and / or sales experience

College diploma or certificate in immigration practice an asset

Membership in ICCRC an asset

Knowledge of a second language an asset

What working with Mamann Sandaluk LLP offers :

A competitive compensation package.

Our firm’s benefits package includes comprehensive medical, prescription drug and dental coverage.

Learning opportunities to develop new skills and to advance your career.

The freedom and flexibility to handle your role in a way that is right for you.

Supportive, team-oriented work environment.

Apply Now :

If you are a meticulous bookkeeper who enjoys working with numbers and legal professionals, we would love to hear from you.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Law Practice

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