Client Experience Manager Learn more →

Mediaforce; Ottawa; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Mediaforce seeks a Client Experience Manager in Ottawa to lead post-sale relationships, ensure client success, and drive measurable improvements for diverse North American clients.

You will work with sales, marketing, and product to deliver thoughtful, personal client communications in a fast-paced, evolving environment. Hybrid work options are available, with commensurate experience and a focus on growth and customer advocacy.

Qualifications

• Experience in customer success or client services.
• Proven ability to coach and develop a small team.
• Strong communication with clients and internal teams.

Responsibilities

• Manage post-sale relationships and client satisfaction.
• Monitor implementation success and drive sales growth.
• Build strategic relationships to identify business improvements.
• Lead a growing team of Customer Success Managers.

Skills

Customer experience

Team leadership

Stakeholder management

Communication skills

Job description

We are a group of digital marketing experts who absolutely love what we do. we have offices in Ottawa , New York , Toronto , London and Vancouver , we have been helping our clients be successful on the web since 1996. We are a Google Partner and have won numerous awards over the years.

CLIENT EXPERIENCE MANAGER

Mediaforce head office, Ottawa, ON

In this role, you will be hyper-focused on ensuring that Mediaforce clients are having an amazing experience
with us and succeeding with the program they’re in.

Are you the kind of person who feels passionately that great customer communication is thoughtful, relevant and personal? Do you spend each day asking yourself, “how do I get better at what we do?”If so, we want to hear from you! We are looking for a passionate Client Experience Manager to join our growing Marketing team and be our voice of the customer on the front lines.

You will work as a part of the Sales/Marketing team to:

• Manage the post-sale relationship
• Closely monitor customers’ implementation success and grow Mediaforce’s sales within the accounts;
• You will build strategic relationships with prospects & clients helping identify how Mediaforce can drive
  measurable improvements in their business.
• You will have a strong drive and desire to get things done in a fast-paced, constantly evolving environment
  while being a thought leader across the organization. You will collaborate daily with sales, product and
  other areas of the business.

What we need your help with

• Be a voice of the customer by developing deep insights about customers and competitors to help shape sales
  strategy
• Lead, coach and develop overtime a small, growing team of Customer Success Managers
• Identify process improvement areas
• Help define and optimize the customer lifecycle
• Attend and participate in industry events and meet with clients within North America
• Resolving escalated external customer complaints

Working At Mediaforce

Office Life: A casual environment that supports flexible/hybrid (home-office) schedules. Staff are encouraged to work in whatever way helps optimize project/task delivery.

TBD (Commensurate with experience)

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What Our Clients Are Saying

Don't take our word for it. Read some of our reviews below.

Started working with Toni, less then a month ago and I see great results! I highly reccomend her and her team

It's been a very positive experience working with Mediaforce. The team is responsive, proactive, and genuinely invested in our success. One thing we appreciate most is that whenever we have a new idea, initiative or question, they're always available to provide guidance, expertise and thoughtful recommendations. :)It's clear that they care about building a strong partnership rather than simply providing a service. Their willingness to answer questions, collaborate on solutions and help us work through challenges has made them a valuable extension of our team.It's