Client Experience Leader - Luxury Retail

BROBSTON GROUP; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in luxury retail is seeking a Client Experience Leader to enhance customer satisfaction and loyalty. This role involves building a dedicated team that excels in delivering exceptional service to a discerning clientele, both in-store and online. The ideal candidate will have a strong retail background with leadership experience, focusing on coaching and developing team members while promoting a welcoming environment. If you are passionate about luxury retail and customer experience, this is a fantastic opportunity to make a significant impact.

Qualifications

• 2+ years of retail experience in a leadership role managing a store or department.
• Proven ability in coaching and developing team members.

Responsibilities

• Build and develop a team to deliver superior customer service.
• Drive long-term customer loyalty through effective training.

Skills

Leadership

Customer Service

Coaching and Development

Business Acumen

Diversity and Inclusion

Job description

Summary

As a Client Experience Leader in Luxury Retail at Harry Rosen, you will be responsible for building and developing a team that delivers superior service to our discerning clientele. You will champion the customer experience by focusing on long-term customer loyalty and conversion, both in-store and online.

Responsibilities

1. Build and develop a team to deliver superior customer service.
2. Drive long-term customer loyalty and conversion through training.
3. Develop others with documented coaching and performance improvement plans.
4. Work within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
5. Execute business plans and company initiatives with strong business acumen.
6. Emulate and uphold core values with a welcoming and inclusive mindset.

Requirements

1. 2+ years of retail experience with leadership capacity in managing a store or department.
2. Proven track record in coaching and development.
3. Experience in the retail industry preferred.
4. Keen understanding of luxury retail business plans and initiatives.
5. Passion for fostering a diverse and inclusive environment.