Client Experience Coordinator

Litco Law; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Litco Law is seeking a Client Experience Coordinator in Edmonton to enhance the guest experience at their office. The role involves creating a welcoming environment, assisting clients, and collaborating to improve overall efficiency. The ideal candidate will have strong communication skills, attention to detail, and a passion for providing exceptional service within a high-volume team culture.

Benefits

Health and Wellness benefits

Unlimited paid vacation

Learning and development opportunities

In-house book club

Qualifications

• Excellent communication skills are essential.
• Ability to thrive in a fast-paced environment with high volume.
• Strong problem-solving skills and attention to detail required.

Responsibilities

• Create an inviting experience for all guests visiting the office.
• Assist guests by answering questions and directing inquiries.
• Maintain meeting rooms and lounge areas for guests.

Skills

Communication

Problem Solving

Attention to Detail

Empathy

Job description

Who We Are

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.

By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.

Meet our Client Experience Team here!

How You’ll Make a Difference

As the first point of contact in our Edmonton office, the Client Experience Coordinator will work to provide the most exceptional, most caring, and most thoughtful experience to all our guests that visit our space as well as work to evolve, elevate and recognize all aspects our client journey. Additionally, this person will work collaboratively with other team members to improve the overall efficiency of the firm.

You Will:

• Create an exceptionally inviting and comfortable space for all guests that visit our office establishing trust and confidence in our firm’s services
• Assist our guests by answering questions and directing inquiries to the correct team member, while using out-of-the-box thinking to provide them with anything they need to have an amazing experience while they are with us
• Maintain all our meeting rooms and prepare them for our guests
• Maintain and clean the lounge area as needed to ensure our space always looks welcoming
• Complete advance preparations needed for all meetings, and communicate any issues or follow up requirements with other team members
• Bring a positive and uplifting energy to our client experience with an innate willingness to help, support and care
• Coordinate all catering requests for meetings
• Ensure all team members have all relevant information for their files as quickly as possible by processing incoming and outgoing correspondence (mail, faxes, couriers, etc.) in an efficient manner
• Support the Client Experience Team in creating an amazing experience for our clients throughout the life of their file
• Address any facility issues or concerns, as they arise and be the primary point of contact for any facility-related messaging and requests
• Work collaboratively to provide additional assistance, which could include requesting and obtaining client records and information, supporting our lawyers and legal assistants with various administrative tasks, and other miscellaneous duties as necessary

Who You Are

• Understand the importance of your role as the face of our firm and strive to provide guests with a striking first impression
• Have been complimented on your excellent communication skills
• Thrive on supporting others and finding ways to make life easier for your coworkers
• Love to be busy and want to be part of a fast-paced, high-volume team
• Are a creative problem-solver
• Are a self-starter with a proven history of holding yourself accountable for achieving goals
• Have exceptional attention to detail with a high level of accuracy
• Know how to prioritize and manage your tasks effectively
• Are positive, upbeat, and helpful, and passionate about office culture
• Are empathetic and know how to work with clients who are going through a difficult time in their life
• Takes pride in your space and ensuring details are considered and addressed

What We Offer

At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…

High-performance culture– You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.

Learning and development opportunities– We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.

Freedom and responsibility– We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.

Health and Wellness benefits– The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.

In-house book club– We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.

Flexibility– Yes, the rumours are true! We offer unlimited paid vacation.

Check out our Careers websitehereto learn more.

We Are Growing Fast. Join Us.

Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.