Client Experience Coordinator

Bellwether Family Wealth; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Client Experience Coordinator to enhance client relationships and support Wealth Advisors. This in-office role involves managing client accounts, conducting financial analysis, and ensuring a seamless client experience. The ideal candidate will possess excellent communication and organizational skills, thrive in a dynamic environment, and be committed to maintaining confidentiality. Join a team dedicated to helping clients achieve their financial goals and take advantage of professional development opportunities. If you have a passion for finance and client service, this position is a perfect fit for you.

Qualifications

• Background in Logistics or Financial Services Administration preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Act as the primary point of contact for clients and provide exceptional service.
• Assist in account management and ensure compliance with regulations.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Confidentiality

Education

Logistics Administration

Financial Services Administration

Job description

Job Summary

We are seeking a dynamic and organized individual to join our team as Client Experience Coordinator. In this in-office role, you will provide crucial support to our Wealth Advisors, enabling them to focus on client relationships and strategic financial planning. As an integral part of our team, you will assist in managing client accounts, conducting research, preparing reports, and ensuring a seamless client experience.

Key Responsibilities

1. Client Support: Act as the primary point of contact for clients, addressing inquiries, scheduling appointments, and providing exceptional customer service.
2. Account Management: Assist in the opening, closing, and maintenance of client accounts, including processing paperwork and coordinating with custodians and financial institutions.
3. Financial Analysis: Conduct research and analysis to support the wealth advisor in developing comprehensive financial plans and investment strategies tailored to each client's goals and risk tolerance.
4. Documentation: Prepare and review documents such as financial statements, investment proposals, and performance reports for accuracy and compliance.
5. Administrative Tasks: Manage administrative tasks including data entry, file maintenance, and calendar management to ensure efficient operations.
6. Compliance: Ensure adherence to regulatory requirements and internal policies, maintaining accurate records and documentation.
7. Communication: Communicate effectively with clients, colleagues, and external partners to facilitate smooth interactions and resolve issues promptly.
8. Professional Development: Stay updated on industry trends, regulatory changes, and best practices through ongoing training and professional development opportunities, including obtaining licensing and designations.

Qualifications

1. Logistics Administration or Financial Services Administration background preferred.
2. Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.
3. Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
4. Ability to maintain confidentiality and handle sensitive information with discretion.

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients' financial goals. If you are a motivated individual with a passion for finance and a commitment to excellence, we encourage you to apply.

Working Conditions

Position will report to the Bellwether Family Wealth - Brantford Office.

Bellwether Investment Management Inc. is an equal opportunity employer committed to diversity and inclusion. Disability-related accommodation during the application process is available upon request.