Client Experience Ambassador

Osler, Hoskin & Harcourt LLP; Calgary; On-site; CAD 32,000 - 46,000; Full time

Job summary

Osler, Hoskin & Harcourt LLP in Calgary seeks a Client Experience Ambassador to provide top-notch reception services and ensure a smooth first point of contact for clients and visitors.

The role requires ability to lead, motivate, and build long-term relationships with clients and staff, with a friendly, proactive attitude and strong teamwork.

Qualifications

• A high school diploma with two years of reception experience in a professional services firm is required.
• College Diploma in business administration or equivalent is an asset.

Responsibilities

• Greets clients/visitors and ensures they are treated efficiently, guiding them to the appropriate contact.
• Assist with urgent requests for additional services for boardroom meetings.
• Use event management software to book boardrooms and arrange catering and A.V. support.
• Answer calls on the Firm’s reception line, direct calls, and take accurate messages.
• Prepare accounting materials including payment requisitions, invoicing, and credit card reconciliations.
• Assist with daily cleaning and maintenance of office kitchens and lunchroom, stocking supplies, and keeping spaces organized and sanitary.
• Assist with boardroom setup and cleanup, ensuring refreshments and timely room turnover after meetings.
• Perform other administrative duties as required.

Education

High school diploma

College Diploma in Business Administration

Tools

Event Management Systems

MS Outlook

Calendars

Word

Excel

Job description

We are currently seeking a Client Experience Ambassador to join our Calgary office. The position plays a key role in providing optimum reception services to ensure a high level of service to clients and visitors on their first point of contact with the firm.

The successful candidate will have the ability to lead and motivate and can develop long term relationships with clients and staff. The ideal candidate has to have the experience and "hustle" needed to handle situations in a smart and quick manner, have a great attitude, smile, and influence the rest of the team in a positive way.

Hours of Work

8:00 a.m. to 4:00 p.m.; Monday to Friday

Major Responsibilities

• Greets clients/visitors and ensures they are treated in an efficient and expedient manner, informing appropriate person of visitor arrival. Ensures client needs are met by answering questions and ensuring the provision of requested services.
• Assists with urgent requests for additional services to be provided to boardroom meetings.
• Utilizes event management software to book boardrooms for all meeting requests including boardroom setup requirements such as catering and A.V. support.
• Answers incoming telephone calls to the Firm’s reception line; directs phone calls; takes accurate messages; monitors incoming faxes; and answers inquiries.
• Prepares a variety of accounting materials including payment requisitions, invoicing, credit card reconciliations and other accounting responsibilities that arise.
• Assists with the daily cleaning and maintenance of office kitchens and lunchroom, including stocking supplies, cleaning and tidying spaces, monitoring equipment functionality, and ensuring all areas remain organized, sanitary, and well-presented.
• Assists with boardroom setup and clean up, ensuring all requests are met, refreshments are provided, and rooms are cleared promptly after meetings.
• Other Administrative duties as required.

Position Requirements

Education and Experience

• A high school diploma as well as two years of experience working in a reception area for a business professional services Firm is required. A College Diploma in business administration or equivalent is an asset.

Knowledge and Skills

• Excellent with computer applications such as Event Management Systems, MS Outlook, Calendars, Word, and Excel
• High level of professionalism and customer-service skills required to deal with visitors and clients
• Oral communication and interpersonal skills necessary to interact with a number of individuals
• Problem solving skills required
• Ability to work as a team member
• High attention to detail
• Maintains a current knowledge of relevant computer applications

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.