Client Engagement Director

Hatch Ltd.; Mississauga; On-site; CAD 120,000 - 160,000; Full time

Job summary

Hatch Ltd. is seeking a Client Engagement Director to support business development and client relationships within their Global Client Action Team. This strategic role requires extensive experience in business development, strong emotional intelligence, and the ability to engage effectively with different stakeholders to drive successful new business initiatives. The successful candidate will be instrumental in enhancing Hatch’s competitive advantage in the North American market while collaborating on innovative projects in the realms of Energy, Infrastructure, and Metals.

Qualifications

• Minimum 15 years’ experience in related fields like Business Development or Project Manager.
• 5+ years of experience pursuing new business, specifically in $10 Million (+) pursuits.
• Experience in one of Hatch’s core industries (Metals, Energy, Infrastructure) is required.

Responsibilities

• Serve as an internal coach on client relationships, providing advice on account plans.
• Facilitate sales training programs and guide Account Managers.
• Engage with pursuit teams to develop winning strategies for new projects.

Skills

Business acumen

Emotional Intelligence

Client relationship building

Education

Bachelor’s degree or post-grad in Business, Marketing or Engineering

Job description

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Client Engagement Director

Date: Jul 16, 2025

Company: Hatch

Requisition ID:95162

Job Category:Administration/Support

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise inmining , energy , and infrastructure ,our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a proactive, strategic Business Development professional to join our Global Client Action Team (CAT) supporting Hatch sales efforts in Canada and the USA.

Our global team of professionals is experienced in business development, marketing and pursuit management, engineering, and project management. While our experience is diverse our goal is singular – Help Hatch teams become more successful in their winning work efforts.

We challenge our clients with innovative ideas that help them take their business to higher levels. We challenge our team to take initiative regardless of position, title or job description.

In this role you will be based in our Mississauga, Ontario corporate headquarters engaging with internal business leaders and doer-sellers across North America helping them present a competitive edge to their clients. Our ideal person will draw from their own track record of sales success to advise and coach these individuals to identify and acquire new work and drive repeat business. You will sit in the Client Engagement stream, supported by peers in the Proposal and Pursuit Governance streams, and equipped with Hatch pursuit methods, resources, tools and templates.

As the successful candidate, you will:

• Serve as a professional internal coach and expert in winning work, providing Hatch Business Units with knowledge, coaching and advice on developing client relationships
• Leverage the toolset developed by the Client Action Team to support you in delivering specific job functions:
  • Facilitate company-wide sales training programs
  • Guide Account Managers on account plan development and implementation
  • Serve as a business partner to Business Unit leadership, as they review their sales pipeline and identify key pursuits for your deeper involvement.
  • Engage these pursuit teams and identify where they need help: client engagement planning and pre-positioning, win strategy coaching and helping them develop detailed pursuit plans
  • Ensure good handover of win strategy materials to proposal team and provide continuity across the Executive Summary as a persuasive messaging architect, ensuring all client hot buttons are addressed
  • Work with teams to provide presentation skills coaching and facilitate interview preparation bootcamp for specific client interviews/presentations
• “Act like an owner” in your role - measure results and identify areas for improvement
• Answer basic questions on other areas the Client Action Team supports – CRM, pursuit governance, etc.
• Be a constant Client Action Team presence in the areas of the business you support

You bring to the role:

• Bachelor’s degree or post-grad in Business, Marketing or Engineering
• Minimum 15 years’ experience in an Account Manager, Business Development Manager, Commercial, Engineering, Pursuit or Project Manager or equivalent role, demonstrating increasing responsibilities over time
• Minimum 5 years’ experience pursuing new business, specific experience in $10 Million (+) pursuits
• Experience in one of Hatch’s core industries required (i.e. Metals, Energy, Infrastructure)
• Strong business acumen combined with high Emotional Intelligence
• Proven ability to build trusted relationships and influence from the side
• Experience working directly with client contacts in a previous role is a plus
• Collaborate on exciting projects to develop innovative solutions

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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