Client Engagement Coordinator, Canadian Accreditation

Health Standards Organization (HSO); Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare accreditation organization is seeking a Client Engagement Coordinator to manage client relationships and guide them through the accreditation process. This role requires strong communication skills, a university degree, and experience in client services. Work can be performed in a hybrid model. Competitive compensation and a supportive work culture are offered.

Benefits

Competitive compensation and benefits

Defined benefit pension plan

Office closure during last week of December

Qualifications

• 3+ years of progressive experience in client services, ideally in healthcare.
• Outstanding interpersonal and communication skills for daily interactions.
• Experience in problem-solving and developing collaborative solutions.

Responsibilities

• Project manage the survey processes for accreditation.
• Support team proficiency in planning and implementation.
• Act as the primary contact for clients navigating the accreditation process.

Skills

Interpersonal skills

Problem-solving

Communication

Client engagement

Workflow optimization

Education

University degree in Healthcare, Social Services, or Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Smartsheet

CRM software

Job description

Client Engagement Coordinator, Canadian Accreditation

Join to apply for the Client Engagement Coordinator, Canadian Accreditation role at Health Standards Organization (HSO)

Client Engagement Coordinator, Canadian Accreditation

Join to apply for the Client Engagement Coordinator, Canadian Accreditation role at Health Standards Organization (HSO)

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Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.

Terms : Full-Time, Permanent

Salary : Commensurate with Experience

Location : Hybrid Work Model (Ottawa, Toronto or Montreal) or Remote (Canada)

About The Role

The Client Engagement Coordinator is a member of HSO’s Accreditation Canada team playing a key role in supporting clients throughout their accreditation journey. The Client Engagement Coordinator, Canadian Accreditation will work closely with the Client Engagement Lead, and our client organizations in Ontario and Western Canada.

As the Client Engagement Coordinator, Canadian Accreditation, you will employ a strengths-based approach to help build the capacity of clients to plan for accreditation, to prepare for the onsite visit by accreditation surveyors, to provide post-survey support and to support organizations on their continuous quality improvement learning journey.

Main Responsibilities

• Project manage the survey processes from end-to-end to support of the organization’s accreditation journey.
• Support your team to become proficient in planning and implementation and maintaining a focus on quality while working efficiently to meet targets.
• Being the face of the accreditation process, from orienting new clients, to assisting them along the way to their accreditation journeys, you’re their go to person when responding to inquiries.
• You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey.
• Always keep the client in mind when proficiently reviewing survey reports and proposing client feedback to strengthen the future of their healthcare services.
• Provide advice and guidance to the organization on their use of the digital platforms, accreditation process, and standards interpretation.

Must Have Qualifications

• University degree, or equivalent experience, in a related field, such as Healthcare, Social Services, or Business Administration.
• 3+ years of progressive and varied experience in client services (ideally within the field of healthcare or social services).
• Outstanding interpersonal and communication skills. You’ll be interacting daily with our valued client organizations and our Canadian Accreditation team.
• Demonstrate problem-solving skills to identify root causes of challenges and develop effective solutions in a collaborative environment.
• Demonstrate adeptness with workflow optimization using Microsoft applications and digital tools including Teams, Word, Excel, Smartsheet and CRM.

Desired Qualifications

• Experience with HSO standards, programs, and accreditation processes or similar external assessment programs.
• Change management champion.
• Indigenous cultural safety and humility related knowledge or experience.

What You Can Expect

In Your First 30-90 Days :

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Complete your orientation program to your role, meeting regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during the last week of December.
• A culture that measures and values psychological safety, inclusion, and engagement.

Who We Are And What We Do

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents.Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and / or religions, persons with disabilities, people from gender diverse communities and / or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at [e-mail].

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2021, 2022, 2023, 2024 and 2025.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at [e-mail]. For any queries related to recruitment please email at [e-mail].

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Government Administration

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