Client Engagement Associate [Hourly]

CIBC; Olds; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Banking benefits

Wellbeing support

Employee assistance programs

MomentMakers recognition

Job summary

CIBC in Olds, AB is seeking a Client Engagement Associate to support clients with everyday banking needs, assist with transactions, and guide them through digital options. You’ll focus on the client experience, identify opportunities for referrals, and connect customers to the right specialists while staying flexible to work across nearby banking centres, including evenings and weekends.

This on-site, part-time role offers a dynamic team environment and opportunities to grow with the bank.

Qualifications

• Experience in client engagement and delivering personalized banking solutions.
• Experience with handling common banking transactions and guiding clients through digital options.
• Ability to identify opportunities for referrals and connect clients with appropriate specialists.

Responsibilities

• Assist with transactions and complete sales of basic banking products.
• Identify opportunities for specialist referrals and connect clients to the right team members.
• Support clients with digital banking options and help manage their accounts.
• Be flexible to work at multiple banking centres within a reasonable travel distance and to evenings/weekends.

Skills

Accountability

Banking

Banking Applications

Business Banking

Client Issue Resolution

Client Loyalty

Client Relationship Building

Client Service

Customer Engagement

Customer Experience (CX)

Digital Literacy

Financial Goals

Financial Products

Interpersonal Communication

Leveraging Technology

Mobile Banking

People Management

Prioritization

Problem Solving

Professional Etiquette

Standards Compliance

Teamwork

Transaction Services

Tools

Mobile Banking

Job description

Client Engagement Associate [Hourly]# CIBC Careers — Current Opportunities## Client Engagement Associate [Hourly]Apply: Olds, AB: Part time: Posted Today: End Date: November 13, 2026 (10 days left to apply): 2622345We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.com**What you'll be doing** As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support —answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. *At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.* **How you'll succeed** * **Client engagement** - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.* **Problem solving** - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.* **Leveraging technology** - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs. **Who you are** * **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.* **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference.* **You’re passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.* **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity.* **You engage with your heart and mind.** You care about people and respect different perspectives. You listen to and learn from the experiences of others.* **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.* **You live your values.** You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values a**What CIBC Offers**At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.* We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit\\*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.\\*Subject to program terms and conditions**What you need to know*** CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).* We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.**Expected End Date**2027-06-28**Job Location**Olds**Employment Type**Temporary (Fixed Term)**Weekly Hours**22.5**Skills**Accountability, Banking, Banking Applications, Business Banking, Client Issue Resolution, Client Loyalty, Client Relationship Building, Client Service, Customer Engagement, Customer Experience (CX), Digital Literacy, Financial Goals, Financial Products, Interpersonal Communication, Leveraging Technology, Mobile Banking, People Management, Prioritization, Problem Solving, Professional Etiquette, Standards Compliance, Teamwork, Transaction Services