Client Engagement Associate [Hourly] - Contract

CIBC; New Hamburg; On-site; CAD 22,000 - 33,000; Part time

Job summary

CIBC is seeking a Client Engagement Associate to join our Personal and Business Banking Team in New Hamburg. You will be the first point of contact, assisting with transactions, guiding clients through digital options, and connecting them to the right specialists to help achieve their financial goals.

You will contribute to a high-quality client experience, engage in product sales when appropriate, and adapt to banking centre hours, including evenings and weekends. On-site work is required.

Qualifications

• Strong client-focused communication and problem-solving skills.
• Ability to explain banking products clearly and guide clients to the right solutions.
• Comfort with digital banking tools and transaction processing.

Responsibilities

• Assist clients with transactions and everyday banking needs.
• Promote basic banking products and identify referral opportunities to specialist teams.
• Support flexible banking centre operations, including evenings and weekends, and travel between centres.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

What you\'ll be doing

As a member of the Personal and Business Banking Team, you\'ll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you\'ll be the first line of support -answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you\'ll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre\'s success.

You\'re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you\'re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you\'ll be on-site full-time.

How you\'ll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, gather information, and put yourself in the client\'s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do. You\'re goal oriented. You\'re motivated by accomplishing your goals and delivering your best to make a difference. You\'re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You\'re passionate about growing your knowledge. You have a strong sense of curiosity. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others. You\'re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we\'re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2028-05-19

Job Location

New Hamburg

Employment Type

Temporary (Fixed Term)

Weekly Hours

15

Skills

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.