Client Director- Ecm Professional Services Sales Hit enter to view the job description

OpenText; Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Client Director to drive impactful consulting services in Ontario. This role offers the chance to engage with top-tier clients, managing complex projects that shape the future of information management. You'll work closely with sales teams to deliver comprehensive solutions, while also being a trusted advisor to clients. Your expertise in business applications, project management, and account management will be crucial as you navigate the intricacies of client relationships and project execution. Join a vibrant workplace that values innovation and collaboration, and make a significant impact in the realm of digital transformation.

Qualifications

• 5+ years of experience in selling consulting services for large projects.
• Strong knowledge of Business applications and systems design processes.

Responsibilities

• Own Professional Services business in selected Accounts within Ontario.
• Develop and maintain client relationships for ongoing projects.

Skills

Consulting Services Sales

Account Management

Business Applications Knowledge

Contract Negotiation

Communication Skills

Project Management

Salesforce.com

Education

Bachelor's Degree

Tools

Salesforce.com

Job description

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT :

A Client Director role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to drive the "booking" (deal closure consisting of a signed Statement of Work and Purchase Order) of the OpenText Professional Services business unit.

WHAT THE ROLE OFFERS :

1. Owning all Professional Services business in selected Accounts within Ontario, Canada.
2. Maintaining client relationships for all ongoing projects and driving recurring services bookings in your accounts, developing a healthy pipeline of new initiatives.
3. Supporting critical leadership reviews and presenting the status of the programs internally and externally.
4. Working closely with sales account managers to provide total solution (i.e. License and Cloud Sales subscription and Professional Services) to the customer.
5. Becoming the trusted advisor to the customer on implementation and management of OpenText products and solutions.
6. Responsible for selling consulting services to both new and existing customers, while closing sales that enable the consulting team to drive backlog revenue.
7. Forecasting accurately to allow the OpenText Services business to forecast new opportunity bookings and backlog revenue.
8. Engaging with business stakeholders to understand requirements, prioritize demands, prepare business cases, and develop execution plans, while translating business opportunities and challenges into solutions that deliver measurable outcomes.
9. Working out the business process transformation/improvement roadmap with the business stakeholders with clear goals and measurable targets.
10. Program managing large cross-functional projects from concept to sales closure. This will include evaluation and selection of technology platforms, services, contract reviews, budget planning, resource planning, stakeholder management, vendor management, project execution, communication, and monitoring.
11. Overseeing the risk and issue management of project-related activities to ensure an acceptable level of risk.
12. Working with the services delivery team to create Work Breakdown Structures to support pricing estimates.

WHAT YOU NEED TO SUCCEED :

1. 5 years plus experience with responsibilities in selling consulting services for medium to large scale projects.
2. Comprehensive knowledge of Business applications systems (Enterprise Content Management, Big Data Analytics, AI, Enterprise Information Management and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation and evaluation.
3. Ability to develop Statement of Work, Change Request, RFP responses, Rough Order of Magnitude and Basis of Estimate (BoE).
4. Ability to perform Account Management function to help drive future work within a Professional Services organization.
5. Experience within the Financial sector, while not a requirement, would be to your advantage within this position.
6. Ability to negotiate contractual terms with customers and internal stakeholders.
7. Excellent Business and Technology level verbal/written communication skills.
8. A high level of commitment, willingness to learn, and the ability to quickly apply new technologies.
9. Willingness to travel domestically and abroad.
10. Experienced in using salesforce.com to manage opportunity pipeline.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [emailprotected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.