Client Development Manager

Southern Alberta Institute of Technology; Calgary; On-site; CAD 94,000 - 104,000; Full time

Job summary

A leading educational institution in Alberta is seeking a Client Development Manager to drive revenue through strategic relationships with corporate clients. The ideal candidate should have proven B2B sales experience, strong consultative skills, and the ability to manage and grow client relationships. This is a temporary position with a salary range of $94,913 - $104,000.

Benefits

Competitive base salary

Pension program

Qualifications

• Minimum of 3 years of B2B service/consulting sales experience.
• Experience in training and workforce development is an asset.
• Demonstrated experience in growing a book of business.

Responsibilities

• Generate revenue by developing new corporate client relationships.
• Manage the day-to-day operations of the client portfolio.
• Meet revenue and margin targets through new client acquisition.

Skills

Consultative selling

Relationship management

Negotiation

Emotional intelligence

B2B Sales

Education

Post-secondary diploma or degree

Tools

CRM systems

Job description

SAIT’s Continuing Education and Professional Studies (CEPS) focuses on non-credit programs supporting corporate training, the individual learner and international projects. We create courses and programs for life-long learning with careers at our core. Our courses range from exploring general interests to up-skilling for career advancement and reskilling for career changes. We complete all background activities required to set up our products for students to purchase and experience several delivery options.

The Opportunity

We are searching for a competitive candidate who is proactive and passionate about sales, their suite of products and the clients they serve. Reporting to the Manager, Business Development, the Client Development Manager (CDM) is the primary strategic account manager for external corporate clients interested in pursuing long-term mutually beneficial relationships with SAIT to upskill / reskill their employees/workforce.

The CDM is responsible for generating revenue by creating and/or growing new business from clients who have a need to implement upskilling / reskilling programs with individual employees, teams, or throughout the entire organization.

The CDM proactively identifies the opportunity for SAIT’s training solutions, builds a pipeline of qualified prospects, secures training initiative and manages forecasts to achieve a specified individual sales target.

The individual in this position must work autonomously and be competitively driven, but with a collegial and collaborative attitude. The individual must have consultative sales experience working with C-Suite clients and show the ability to multi-thread prospects into client organizations to build a sales pipeline. The individual is open to being coached through constructive criticism and demonstrates the ability to adjust and improve.

Note that this position comes with a competitive base salary and a SAIT benefits/pension program. There is no commission and/or bonus compensation available to this position.

NOTE: This is a 1 year temporary position.

The Role

• Leadership and Management
• Manage the day-to-day operations of client portfolio (prospecting and opportunity development) and is accountable for a daily cadence of activity required to create and advance opportunity through the sales pipeline
• Proactively share best practices and lessons learned with manager and co-workers through regular meetings, 1:1 discussions, and ad hoc meetings / conversations as needed
• Provide feedback on workflow/processes within the department and identify opportunities to improve efficiencies
• Ensure expense accounts are appropriately utilized, maintained, and approved
• Client Development
• Meet revenue and margin targets through new client acquisition and growth from within existing clients
• Grow revenues/margin contributions year over year
• Prospect, secure and engage senior and executive (C-Suite) clients in a meeting
• Develop new business opportunities with qualified customer
• Qualify and prioritize sales opportunities on a proactive basis that results in achieving progress towards assigned sales targets
• Manage customer relationships through facilitation of sale process outlined by contracts and develop opportunities for continued business
• Participate in managing the cost of sales to ensure a profitable revenue to expense ratio and achieve sales growth
• Actively build and maintain a sales pipeline database (within CRM) that provides business intelligence about customer requirements, potential opportunities, and track status.
• Sales Planning and Communication
• Contribute to the Sales team initiatives through interaction in meetings, account planning and collaboration with team and Business Operations on sales activities
• Participate in regular sales team meetings and other events, as required
• Accountable for executing weekly cadence and prospecting to target accounts, including cold-calling;
• Accountable for aligning sales activity with the strategic, business and sales plans
• Proactively provide continuous market intelligence concerning SAIT competitors
• Oversee the preparation of proposals and contracts by providing accurate and complete information necessary for internal staff to produce quality deliverables that satisfy stakeholder interests
• Participate in sharing to social media platforms (LinkedIn) that will drive awareness of SAIT Corporate Training options
• Relationship Management
• Establish and maintain relationships with internal delivery partners (i.e. Business Operations) within the defined project management process
• Establish and maintain effective relationships with other members of the sales team and other SAIT resources to fully leverage SAIT’s ability to provide total training solutions
• Have a high Emotional Quotient/Intelligence (EQ/EI) and Self-Awareness to develop and nurture internal relationships with key groups/departments at SAIT
• General Responsibilities
• Promote a positive work environment and lead by advancing opportunities and client conversations
• Ensure expense account is properly managed
• Work alongside the team on the development of their sales skillset and develop an in-depth understanding of how the sales procedures work at SAIT to ensure a successful experience for our clients
• Other duties as assigned.

Qualifications

• A minimum of a post-secondary diploma and / or degree combined with a minimum of 3 plus years of B2B Service / Consulting Sales experience. Candidates without service / consulting sales experience will not be preferred
• Experience in training and workforce development would be considered an asset.
• 2 plus years of relevant strategic business development/client service experience at the C-Suite level
• Demonstrated experience in consultative selling, discovery, negotiation, and closing
• Demonstrated experience in growing a book of business and pipeline advancement
• A valid drivers license is required

Job Classification: Business Development Manager

Salary Range: $94,913 - $104,000

Hours per week: 37.5

Posting End Date: Aug 8th, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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