Client Delivery & Solutions Specialist

BMO; Laval (administrative region); On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO in Laval, Quebec is seeking a Client Delivery Associate to support clients, resolve service needs, and shape solutions that drive growth. You’ll apply your problem-solving skills in a collaborative, fast-paced environment and contribute to reporting and client insights.

The role emphasizes building trusted relationships, leveraging BMO products and services, and maintaining compliant processes while delivering exceptional service and measurable impact for clients and the bank.

Qualifications

• 2-3 years of experience in client service, relationship management, financial services, banking, or a related field.
• Strong communication and collaboration skills.
• Proficiency with Microsoft Office and reporting tools.

Responsibilities

• Deliver day-to-day client support by handling service requests and escalations.
• Build relationships and identify client needs for timely resolution.
• Connect clients with suitable products and partners.
• Produce reports and dashboards to support business and client objectives.
• Analyze client feedback and data to drive process improvements.
• Collaborate with internal teams to resolve complex issues.
• Maintain documentation and ensure regulatory and risk compliance.

Skills

Client service

Relationship management

Financial services

Education

Bachelor's degree in Business Administration, Finance, Marketing, or related discipline

Tools

Microsoft Office

Reporting tools

Job description

BMO in Laval, Quebec is seeking a Client Delivery Associate to support clients, resolve service needs, and shape solutions that drive growth. You’ll apply your problem-solving skills in a collaborative, fast-paced environment and contribute to reporting and client insights.

The role emphasizes building trusted relationships, leveraging BMO products and services, and maintaining compliant processes while delivering exceptional service and measurable impact for clients and the bank.