Client Delivery Manager (Hybrid)

Broadridge; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial technology company is seeking a professional to provide strategic technical leadership and client enablement in a hybrid work environment. The ideal candidate will have extensive experience in client delivery and a strong educational background. They will play a crucial role in enhancing client on-boarding and implementing streamlined processes to optimize client success.

Benefits

Flexible work arrangements

Technology setup for remote work

Inclusive workplace environment

Qualifications

• 10+ years of experience in client delivery, service management, or project management.
• Strong understanding of SLA and KPI management.
• Proven ability to build and maintain client relationships.

Responsibilities

• Focus on developer-facing products and tech partnerships.
• Monitor client usage patterns for improvements.
• Coordinate technical resources to meet client needs.

Skills

Client relationship management

Communication skills

Analytical mindset

Negotiation skills

Education

Bachelor's degree in Business, Information Technology, Project Management

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Strategic Technical Leadership

• Focus on developer-facing products, platform features, and technical partnerships

• Translate complex technical requirements into clear business value and client outcomes

• Define technical product specifications and API strategies aligned with client needs

• Balance technical debt remediation with new feature development priorities

Client Enablement & Success

• Design and execute streamlined client onboarding experiences and processes

• Provide proactive technical guidance to optimize client outcomes and adoption

• Monitor client usage patterns and health metrics to identify improvement areas

• Support product launches and client-facing go-to-market activities

Cross-Functional Orchestration

• Work closely with engineering on technical feasibility, specifications, and implementation

• Facilitate communication across product, engineering, and client success organizations

• Coordinate technical resources to meet client implementation requirements

Product Operations Excellence

• Manage product tools, systems, and technical documentation standards

• Track and report on product metrics and client health indicators

• Standardize product and technical documentation for internal and client use

• Develop operational frameworks that scale with product and client growth

Basic Skill Level Requirements

Education:

• Bachelor’s degree in Business, Information Technology, Project Management, or related field.

Experience:

• 10+ years of experience in client delivery, service management, project management, or related function.

• Strong grasp of SLA and KPI management within a service delivery or client-facing environment.

• Experience overseeing project schedules, risks, budgets, and scope of work.

• Proven ability to build and maintain robust client relationships.

• Demonstrated track record managing successful delivery of both short- and long-term contracts.

• Excellent communication, negotiation, and presentation skills.

• Analytical mindset with the ability to interpret and report on service performance metrics.

• Proven ability to mentor or guide teams based on technical expertise.

• Applies a theoretical knowledge base to work to achieve goals through own work.

• Characterized by specific functional expertise typically gained through formal education.

• May provide guidance to others as a project manager using technical expertise.

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid

#LI-SS1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.