Client Delivery Associate

BMO Financial Group; Kitchener; On-site; CAD 36,000 - 68,000; Full time

Job summary

A leading financial institution located in Kitchener is seeking a Client Support Specialist. This role is responsible for providing operational service support and enhancing client satisfaction through effective problem resolution and service delivery. Candidates should have 2-3 years of experience in client relationship management and a Bachelor’s degree in a related field. The position offers a competitive salary and benefits including health insurance and retirement savings plans.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• 2 – 3 years of relevant experience in Client Relationship or Financial Services preferred.
• Bachelor’s degree preferred; Business Administration, Finance or Marketing.
• Specialized knowledge required.

Responsibilities

• Handle transactional requests and escalations for clients.
• Engage with clients and assess the effectiveness of issue resolutions.
• Publish regular and ad-hoc reports and dashboards.

Skills

Regulatory Compliance

Document Management

Problem-Solving

Collaboration

Product Knowledge

Data Analysis Reporting

Microsoft Office

Detail-Oriented

Teamwork

Education

Bachelor’s degree

Job description

Overview

Application Deadline: 09/21/2025

Address: 20 Erb Street West

Job Family Group: Commercial Sales & Service

Job Description

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Responsibilities

• Handles transactional requests, escalations and investigation of all types of service needs for clients.
• Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions.
• Publishes regular and ad-hoc reports and dashboards.
• Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs.
• Contributes to the development of new products or services based on insights gathered from client interactions and market analysis.
• Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
• Responds to and facilitates the resolution of client service requests.
• Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
• Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• 2 – 3 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
• Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
• Specialized knowledge.

Foundational level of proficiency:

• Regulatory Compliance
• Document Management
• Problem-Solving
• Collaboration

Intermediate level of proficiency:

• Product Knowledge
• Data Analysis Reporting
• Microsoft Office
• Detail-Oriented
• Teamwork

Benefits

• Salary : 36,600.00 - 67,500.00
• Pay Type: Salaried
• The above represents BMO Financial Group’s pay range and type. Salaries will vary based on location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
• BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.