Client Content Specialist

Cision; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global communications firm is seeking a Customer Content Services Editor in Toronto to provide excellent customer service, educate clients on products, and navigate various platforms. The ideal candidate is fluent in English and French, has experience in content creation, and thrives in a hybrid work environment. This role offers opportunities for career progression, making a meaningful impact on client communications.

Qualifications

• 1 year of experience in content creation or customer service desired.
• Ability to master a product portfolio and position solutions.
• Team player self-driven to exceed core metrics.

Responsibilities

• Provide excellent customer service via phone and email.
• Educate clients on PR Newswire products and services.
• Navigate platforms such as Salesforce and Microsoft Suite.

Skills

Fluency in English and French

Customer service

Content creation

Knowledge of SEO

Expertise in PowerPoint

Tools

Salesforce

Microsoft Suite

Canva

Job description

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

About the Role :

Our Customer Content Services team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.

In this role editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team our editors are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a clients communication needs. Editors also offer recommendations on content best practices to help increase engagement and visibility.

PR Newswire supports editors through career progression and personal growth opportunities as they advance within the role. Together we encourage growth celebrate success and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

Responsibilities

Provide excellent customer service respond efficiently to customer inquiries and maintain high customer satisfaction via phone and email

Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability reviewing and confirming order details with clients to accurately pass information through a processing queue counseling clients on additional product solutions and providing effective communication both verbal and written to support clients through the distribution process

Be the point of resolution whenever possible

Educate clients on PR Newswire products services and procedures

Meet or exceed activity metrics as assigned

Navigate various platforms and databases such as Salesforce Microsoft Suite and other proprietary platforms and databases.

Ability to reprioritize and multitask to meet deadlines and client expectations

Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance Technology Sales Product)

Overtime and holiday coverage may be required based on business needs

What Were Looking For

Team player who is self-driven to exceed core metrics and department goals

Someone looking to work collaboratively with others within a hybrid work setting

An individual with a passion for customer service who finds fulfillment in helping others

A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation

Fluency in English and French required

1 years of experience in content creation customer service or related field desired

Knowledge of SEO and content best practices desired

Expertise in PowerPoint Canva and public speaking a plus

As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions award-winning solutions including its next-gen Cision Communications Cloud follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and / or to receive all other benefits and privileges of employment please contact

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Required Experience :

Unclear Seniority

Key Skills

Compliance Management,Information Management,Proofreading,Social Intelligence,Content Quality,Factual Information,Video Packages,Conduct Interviews,Records Management,Creative Content,Editorials,News Stories,Newsgathering,Content Reviews

Employment Type : Full Time

Experience : years

Vacancy : 1