Client Care Worker - Special Care Unit

Wesley; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Client Care Worker to join their compassionate team. This role involves providing essential support to individuals facing homelessness and health challenges, utilizing a strengths-based, client-centered approach. You will engage with clients, assist in program delivery, and ensure a safe and nurturing environment. The organization values diversity and inclusion, offering a supportive culture that empowers staff to thrive and grow. If you are motivated by making a positive impact in your community, this opportunity is perfect for you.

Benefits

Positive Work Culture

Professional Development Opportunities

Employee Assistance Program

Employee Discounts

Fun Organizational Events

Qualifications

• 2+ years experience working with marginalized populations.
• Ability to form rapport with clients experiencing homelessness.

Responsibilities

• Provide support and therapeutic services to individuals in need.
• Document client information and respond to emergencies.

Skills

Client-Centered Services

Communication Skills

Crisis Intervention

Documentation Skills

Education

Post-secondary degree/diploma in Social Services

Recreation Therapy

Job description

Client Care Worker – Special Care Unit

Posting #: 4069Posting Date: 05/02/2025Posting Closing: 05/16/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highlymotivated Client Care Worker who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families, and each other.

TheClient Care Worker works
within a multi-disciplinary team, you will actively provide support and therapeutic services to individuals experiencing homelessness and living with acute alcohol dependency and related health and mental health issues. Services are based on a residential harm reduction approach to service delivery.

This position is a unionized, full-time, temporary position. The rate of pay is $21.79 per hour. The contract is until December 31, 2025. This position is 40 hours per week and is rotating shifts and days of the week.

Key Responsibilities:

1. Work effectively within a strengths-based client-centered approach to service delivery.
   
2. Assist with program engagements, assessments, case planning, and appropriate referrals of clients to facilitate client movement through the program and connection to community resources.
   
3. Administer medications and appropriately document distribution, according to the established guidelines of the program.
   
4. Administer alcohol and appropriately document, according to the established guidelines of the program.
   
5. Actively engage individual clients to assess their readiness, motivation, and confidence to move through change, and ensure residential stability and safety within the program.
   
6. Participate in meal planning and preparation (menus) consistent with nutritional guidelines, maintenance of food supplies, and all other program supplies including bottling of beer, and making and purchasing of wine; within the social and recreational goals of a residential managed alcohol program of 15 or more residents.
   
7. Document and input information, in individual client files and all program communication logs and information sheets, manually and in the Client Outcome Tracking System.
   
8. Respond according to program protocols to emergency or crisis situations.
   
9. When appropriate and required, interact with internal and external service providers.
   
10. Attend and participate in all relevant staff meetings and training opportunities, as requested.
    
11. Provide coverage for other employees on shift, as required.
    
12. Other duties as assigned.
    

What you will bring:

1. Post-secondary degree/diploma in Social Services, Recreation Therapy or relevant equivalent.
2. Minimum of 2 years’ experience, effectively working with marginalized populations experiencing homelessness and a demonstrated ability to form rapport with target population.
3. Experience providing client-centered services within a multi-disciplinary team of providers.
4. Excellent communication and documentation skills.
5. Must be willing to work flexible hours.
6. Non-violent crisis intervention - first aid/CPR certification.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Assistance Program available immediately
• Employee Discounts

Please ApplyVia:Our Wesley Bamboo Portal:

1. Click on this link:https://wesley.bamboohr.com/jobs/

2. From there you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interviewwill be contacted. No phone calls, please. More information about Wesleycan be foundon our website atwww.wesley.ca.