Client Care, Veterinary Assistant, Lexington Road Animal Hospital

VCA Animal Hospitals; Waterloo; On-site; CAD 35,000 - 45,000; Part time

Job summary

A veterinary healthcare provider in Waterloo seeks a dependable Customer Service Representative / Technician Assistant. Responsibilities include managing appointments, customer interactions, and assisting veterinary staff. Candidates with experience in veterinary care and strong customer service skills are preferred. Opportunity for career development and various employee perks offered, including RRSP matching and personal pet care discounts.

Benefits

RRSP Employer 5% Match Program

Competitive wages and benefits

Caring culture of Wellness and Appreciation

Annual uniform allowance

Referral Bonus Rewards

Personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• At least one year of veterinary experience preferred.
• Previous customer service or front desk experience in hospitality or retail is an asset.

Responsibilities

• Answer a multiline phone system and track and book appointments.
• Manage email correspondence.
• Admit and discharge pet patients and process payments.
• Assist veterinary staff with various tasks and treatments.

Skills

Excellent customer service skills

Strong organizational skills

Ability to communicate effectively

Compassion and a nurturing attitude

Education

Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate

Job description

Overview

Veterinary Client Care, Assistant Location: Waterloo, ON

Lexington Rd. Animal Hospital is currently recruiting for a dependable and confident Customer Service Representative / Technician Assistant to join our clinic. This part-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital.

Responsibilities

• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients, invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality or retail is an asset

Additional responsibilities

• At least one year of veterinary experience preferred
• Assist the veterinary staff with various tasks and treatments
• Create a warm and welcoming environment for our patients and pet parents
• Create a positive, low-stress atmosphere for our clients and patients
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Compassion and a nurturing attitude
• Ability to remain calm in stressful situations and to adapt to changing situations
• Efficient in carrying out assignments independently
• Takes initiative to complete tasks throughout the day
• Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

What VCA Canada Offers

• RRSP Employer 5% Match Program! Saving for your future just got easier
• A caring culture of Wellness and Appreciation! Competitive wages and benefits
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps

Please send your resume to [e-mail] or visit https://careers.vcacanada.com/ to learn more!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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