Client Care Support Representative

We Are Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/ for more details.

We are committed to exceeding the expectations of our clients, company, and community. We focus on protecting and managing the information for millions of people. Our mission is to advance how the world manages information with the very best service.

The Impact You Could Make

Do you truly care about human relations? Are you committed to serving customers, taking care of their requests, and finding solutions? Are you naturally inquisitive, with a keen interest in digital tools? If you answered yes to all these questions, Access has an exciting opportunity for you!

You are more than just a Client Care Support Representative. You are an expert in creating experiences that make customers happy and want to stay longer by building trust through resolution. You are a key part of our fast-growing company in delivering the very best customer experience to our clients.

The work schedule will be from Monday to Friday from 9:30 AM to 6:00 PM MST.

Your Daily Responsibilities

• Answer questions by phone and email about order fulfillment, services available, work orders, or shipping inquiries and inventories, and find solutions to any customers’ inquiries.
• Create client work orders and notify the Operations Supervisors of changes that may affect service schedule.
• Triage cases and work orders in Salesforce.
• Complete database research on missing client containers, files, or tapes, and maintain client contact.
• Accomplish all other tasks and projects as assigned by the Manager.

More About You

• At least six (6) months of customer service experience (call center experience is a plus).
• Proficient in using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
• Strong oral and written communication skills (must possess grammatically correct English skills).
• High School Diploma or equivalent required.

Why Access?

• Competitive Hourly Pay: $19-$20 per hour.
• Medical, Dental, Vision, and Life insurance.
• Paid Vacation, Sick, and Personal days.
• Retirement program with company match.
• Training and Growth opportunities.
• Remote Position.

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets.