Client Care Specialist - White Rock Veterinary Hospital

VetCare Canada Inc.; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary practice in Vancouver is seeking a skilled Practice Manager to join their passionate team. The ideal candidate will possess strong communication and leadership skills and have some experience in the veterinary field. Responsibilities include client interaction, administrative tasks, and maintaining effective office operations. A competitive salary and benefits package is offered, along with a flexible schedule.

Benefits

Competitive Base Salary

Medical, Dental & Life Insurance

Vacation & Paid Time Off

Flexible Schedule

Networking opportunities

Qualifications

• Experience in the veterinary field.
• Ability to build positive client relationships.
• Willingness to work Saturdays 9:00AM - 5:00PM.

Responsibilities

• Greet and check-in clients in a friendly manner.
• Receive incoming calls and provide non-medical information.
• Perform administrative office tasks, including sorting mail and drafting correspondence.

Skills

Strong communication skills

Leadership

Customer service

Tools

PIMS

Job description

Overview

White Rock Veterinary Hospital seeks a skilled Practice Manager to join our growing team. We have been AAHA Accredited since 1987. Our ideal candidate will have strong communication and people skills and some experience in the veterinary field as well as leadership. Our team is passionate and calm, and works well with everyone. Apply today to join the White Rock team!

About The Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Experience with PIMS and customer care is an asset. Candidates must be willing to work Saturdays 9:00AM - 5:00PM

Expected Wage Range: $17.00 - $22.60

What We Offer

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
• Comprehensive Benefits Include: Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.