Client Care Specialist - Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in animal care is seeking a Full Time Client Care Specialist to enhance client experiences. This role is pivotal in ensuring that every pet owner feels valued and well-informed. The ideal candidate will have strong customer service skills, a passion for animals, and the ability to manage various responsibilities, from greeting clients to handling medical records. With a commitment to excellent service, this position offers a chance to make a meaningful impact in pet care. Join a team dedicated to prioritizing pet health and delivering outstanding service in a supportive environment.

Benefits

Medical/Dental Benefits

Personal Pet Care Discounts

Paid Wellness Days

Access to Tradeshows and Seminars

In-house Online Learning

Qualifications

• Experience in customer service and a passion for client care.
• Veterinary experience or certificate is a plus.

Responsibilities

• Greeting clients and guiding them to exam rooms.
• Scheduling appointments and managing medical records.
• Providing information on products and services.

Skills

Customer Service

Client Care

Veterinary Experience

Communication Skills

Education

Veterinary Certificate

Job description

We are seeking an experienced Full Time Client Care Specialist to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team! Veterinary experience or certificate is considered an asset. Must be flexible to work days, evenings and weekends.

Why We Need You

As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for:

1. Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
2. Scheduling and confirming appointments.
3. Placing outbound calls for follow-ups and reaching out to prospective clients.
4. Presenting and explaining fees, including processing payments.
5. Recommending, selecting, and obtaining products and services, including prescriptions.
6. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
7. Managing medical records, charts, reports and correspondence.
8. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

What you have to gain

We offer exclusive access to:

• Tradeshows, in-house speakers and seminars at our Annual VCA conferences
• Interactive learning through our in-house online university (Woof U!)
• Industry leading customer service training through VCA’s Client Experience Program

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, employee experience benefits such as paid wellness days and more!

Join Us!

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at vcacanada.com or https://vcacanada.com/western

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

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