Client Care Specialist - Remote

Credit Counselling Society; New Westminster; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading financial counseling organization seeks a dedicated individual to assist clients in navigating their financial challenges. This role offers the opportunity to make a significant impact on clients' financial well-being while working in a supportive and collaborative environment. Candidates will engage with a diverse client base and are encouraged to bring their unique skills and experiences to the team.

Qualifications

• Fluency in English; additional language proficiency is an asset.
• Previous experience in customer service or a similar role.

Responsibilities

• Serve as the first point of contact for clients seeking financial assistance.
• Provide information and support to clients regarding their financial concerns.
• Document client interactions and maintain accurate records.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Education

Basic Understanding of Financial Concepts

Job description

Employer Industry: Financial Counseling Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on clients' financial well-being
- Work with a diverse client base, including support in multiple languages
- Engaging role that offers valuable experience in financial counseling

What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients seeking financial assistance
- Provide information and support to clients regarding their financial concerns
- Manage and respond to client inquiries through various communication channels
- Assist clients in navigating financial resources and tools
- Document client interactions and maintain accurate records

What is Required (Qualifications):
- Fluency in English; additional language proficiency is an asset
- Strong interpersonal and communication skills
- Ability to work effectively in a team-oriented environment
- Previous experience in customer service or a similar role
- Basic understanding of financial concepts and counseling practices

How to Stand Out (Preferred Qualifications):
- Experience in financial counseling or related field
- Familiarity with financial resources and tools available to clients
- Strong problem-solving skills and ability to handle difficult situations
- Proficiency in additional languages beyond English

#FinancialCounseling #ClientSupport #CareerOpportunity #Diversity #CustomerService

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