Client Care Specialist (Reception) - Centre Street Veterinary Clinic

VetCare Canada Inc.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary practice operator in Calgary is seeking a Client Care/Receptionist who will provide exceptional customer service and administrative support. This role requires the ability to build positive client relationships, manage incoming calls, and perform various administrative tasks. Ideal candidates should possess strong communication skills and have experience in customer-facing roles. The company offers competitive salary and comprehensive benefits, with a commitment to work/life balance.

Benefits

Competitive Base Salary

Comprehensive Benefits (Medical, Dental & Life Insurance)

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Exceptional customer service skills.
• Ability to build positive client relationships.
• Strong communication skills.
• Experience in administrative tasks.

Responsibilities

• Greet and check-in clients warmly.
• Screen calls and book appointments.
• Provide knowledgeable non-medical information to clients.
• Perform various administrative office tasks.

Job description

Centre Street Animal Hospital Veterinary Clinic ( centrestreetvetclinic.com ) is located in Calgary, AB. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment.

About The Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

What We Offer

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
• Comprehensive Benefits Include: Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.