Client Care Specialist (Reception) - Carrington Animal Hospital

VetCare Canada Inc.; West Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary service provider in West Kelowna is seeking a Client Care/Receptionist. The role involves building client relationships, greeting clients, handling phone calls, and performing various administrative tasks. Ideal candidates have excellent customer service skills and a compassionate approach. We offer a competitive salary and flexible scheduling.

Benefits

Competitive Base Salary

Comprehensive Benefits: Medical, Dental & Life Insurance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Experience in customer service or a similar role.
• Ability to multitask in a busy environment.
• Strong written and verbal communication skills.

Responsibilities

• Greet and check-in clients warmly and professionally.
• Handle incoming calls and schedule appointments.
• Perform various administrative tasks.

Skills

Customer service

Communication skills

Compassion

Job description

Carrington Animal Hospital (carringtonanimalhospital.com) is located in Kelowna, BC. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment.

About The Role:

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

What We Offer:

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
• Comprehensive Benefits Include: Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.