Client Care Specialist - Part-Time - Contract Role

JENNY BIRD; Toronto; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A vibrant fashion brand, JENNY BIRD, is seeking a part-time Client Care Specialist to enhance customer experiences. The role involves managing customer inquiries across multiple channels, troubleshooting product issues, and improving internal processes. This opportunity is ideal for individuals who thrive in a fast-paced environment and are passionate about customer service. Flexible working options and a collaborative team environment make this an attractive position.

Benefits

Flexible working arrangements

Personal and professional growth opportunities

Collaborative team atmosphere

Perks on JB products

Qualifications

• Experience with customer relations and e-Commerce.
• Strong communication and interpersonal skills.
• Detail-oriented and organized.

Responsibilities

• Manage customer communication through various channels.
• Process returns and exchanges and manage customer feedback.
• Coordinate with warehouses for shipment details.

Skills

Customer relations

Communication

Problem solving

Multitasking

Detail oriented

Education

Degree in English, communications, or equivalent

Tools

Word

Excel

Shopify

Google Drive

Job description

Client Care Specialist - Part Time (General)

Job Description

About the role:

At JENNY BIRD, we prioritize the care of our customers and pride ourselves in creating best in class customer experience. We are looking for a passionate and motivated individual to join our team as a Customer Care Specialist. If you are extremely organized, love to multitask and problem solve, and thrive in a fast-paced growth environment, read on! You will be the first point of contact and the voice of JENNY BIRD when speaking with our customers. This means a positive attitude and excellent written and verbal communication skills are a must.

You Will:

• Manage and monitor customer communication channels, communicate with customers directly and find solutions through: Email, Live Chat, Phone, Text Message
• Work with US & CA warehouses to coordinate shipment details, order changes, and returns.
• Process returns and exchanges, using discretion for exceptions and discrepancies.
• Contact customers who leave negative reviews and resolve product-related issues.
• Bring forth ideas to improve our customer experience and internal processes.

You Have/Are:

• Experience with customer relations, customer operations and e-Commerce
• Experienced at selling and upselling to customers
• A degree in English, communications, or equivalent preferred
• Strong communication and interpersonal skills
• Detail oriented, organized and excellent at prioritizing
• A problem solver that enjoys learning about every aspect of the business
• Enjoy working and thrive in a small, fast-paced environment with flexibility to work with other departments
• Proficiency with Word, Excel and familiarity with Shopify, Brightpearl, Google Drive, Loop Returns are a bonus
• Passion for fashion, retail and the JENNY BIRD brand
• Able to work flexible shifts (9AM-5PM EST, 11-7PM EST) and weekends
• Able to start as soon as possible

Why you will love working at JENNY BIRD:

• Flexible working arrangements; remote work environment - work from home, but have the option to come to office.
• We’re on a mission to uplift and that includes uplifting our team - we care about your personal and professional growth
• A fun, hard working and collaborative team
• Perks on JB products!

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Accommodations are available upon request for candidates taking part in all aspects of the selection process.