Client Care Specialist - Paradise Animal Hospital & Wellness Centre

VetCare Canada Inc.; Paradise; On-site; CAD 35,000 - 50,000; Full time

Job summary

Le Paradise Animal Hospital and Wellness Centre recherche un Assistant Vétérinaire expérimenté pour rejoindre leur pratique animalière en pleine croissance à Paradise, NL. Vous serez responsable des relations clients, tout en utilisant vos compétences techniques au service des animaux. Ce poste offre un bon équilibre travail-vie personnelle, des opportunités d'apprentissage continu et une gamme complète de services aux clients.

Benefits

Salaire de base compétitif

Collaboration avec d'autres vétérinaires

Assurances médicales, dentaires et vie

Vacances et congés payés

Qualifications

• Compétences en soins animaliers et expérience en réception client sont des atouts.
• Excellentes compétences en communication avec les clients et le personnel sont essentielles.

Responsibilities

• Accueil et enregistrement des clients avec bienveillance.
• Gestion des appels entrants et réservation de rendez-vous.
• Réalisation de diverses tâches administratives.

Skills

Compassion

Communication

Service à la clientèle

Job description

The Paradise Animal Hospital and Wellness Centre in Paradise, NL (suburbs of St. John’s) is seeking an experienced Veterinary Assistant to join our progressive, busy, small animal practice. You will find no place more welcoming and accommodating than our lovely province, and our fantastic staff who are sure to make you comfortable. With an opportunity to explore this beautiful province and make the St. John’s area your home, you will have unique access to both nature and city life. If you enjoy the outdoors, Newfoundland is the place for you. This province also boasts a vibrant arts and entertainment industry and diverse culinary options.

At PAHWC, we value the bond we share with our clients and their four-legged family members. To help you serve them better, we offer 30-minute appointment times, file dictation, and the support of 30 knowledgeable support staff. We provide a walk-in service from 8 am to 10 am for urgent care or emergency appointments, with rotating doctor schedules to cover these walk-ins. As an RVT, this setup offers daily opportunities to utilize your technician skills.

Our hospital provides the highest quality of medicine and compassionate patient and customer care. We are equipped with a full IDEXX laboratory, digital radiography, two dental suites with dental radiography, Companion Therapy Laser CDX, ultrasound, Cornerstone management software, and more. Our environment fosters a positive work-life balance. We offer online training through ACT Online and Fear Free, encouraging lifelong learning to deliver state-of-the-art medicine to our patients and enriching your professional development.

Check us out on Facebook at www.facebook.com/pahawc/ or visit our website at www.paradiseanimalhospital.ca.

About The Role:

Our ideal Client Care/Receptionist builds positive client relationships by showing genuine care and compassion for clients and their pets, being respectful in all interactions, and providing exceptional customer service. Responsibilities include greeting and checking in clients warmly, handling incoming calls courteously, screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information to clients. Additional duties involve performing various administrative tasks such as mail handling, drafting memos, completing reports, and other ad-hoc document requests. Excellent communication skills with clients and staff are essential. Experience in client care reception and veterinary assistant skills are assets. The candidate must be available to cover emergency call shifts approximately once every 6 weeks.

What We Offer:

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange with Other Veterinarians
• Comprehensive Benefits: Medical, Dental & Life Insurance
• Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned operator of veterinary practices, based in Vancouver, with passionate team members across Canada. Our commitment to care guides everything we do, from supporting practice owners through seamless transitions to providing high-quality, community-focused care to our patients.