Client Care Specialist - District Animal Hospital

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary care provider in Calgary is seeking a Client Care Specialist. This full-time role involves creating a welcoming environment for clients and their pets while managing scheduling, billing, and client communications. Ideal candidates will have excellent customer service skills and a love for animals. Join us to make a difference in the lives of pets and their families while enjoying a caring culture and competitive benefits.

Benefits

Competitive wages and benefits

RRSP Employer 5% Match Program

Annual uniform allowance

Generous personal pet care discounts

Referral Bonus Rewards

Opportunities for community involvement

Shopping discounts and wellness apps

Qualifications

• Previous customer service or front desk experience in hospitality or retail is an asset
• No experience with animals is fine, as long as you love pets

Responsibilities

• Create a warm and welcoming environment for clients and pets
• Manage appointment scheduling and billing
• Respond to client correspondence via phone and email
• Assist veterinary staff with various tasks

Skills

Excellent customer service skills

Ability to handle a multiline phone system

Organizational skills

Ability to create a welcoming environment

Job description

Client Care Specialist Location: Calgary, AB

District Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.In this role you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality or retail is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.