Customer Service Representative

Nuovo Artistic Photography; Montreal (administrative region); On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Inspiring Work Environment

Growth opportunities

Recognition and Support

Exclusive Perks: 50% Family & Friends?

Job summary

Nuovo Artistic Studios in Montreal seeks a Client Care Specialist to own post-shoot client requests end-to-end, from feedback interpretation to delivering refined final images. You will blend strong communication with photography and retouching expertise to provide a seamless, elevated experience and reduce friction between teams.

You will guide clients through selections, set expectations on timelines and revisions, coordinate with the Retouching and Design teams, monitor KPIs, and contribute

Qualifications

• Degree or diploma in Art, Photography, Communication, Hospitality or related field.
• 2+ years experience in client service or customer experience.
• 1+ year experience in photography, retouching, or editing.
• Strong eye for detail and visual quality.
• Excellent communication and interpersonal skills with empathy.
• Solution-oriented mindset and ability to manage multiple requests.
• Highly organized and able to meet deadlines in a fast-paced environment.
• Proficient with Photoshop, Lightroom, Bridge, Google Workspace, and CRM/ticketing tools such as Front or similar.

Responsibilities

• Client Experience & Communication: Act as the primary contact for post-shoot client interactions (email, calls, follow-ups) with high-touch, empathetic tone.
• Deliver a consultative and premium experience by setting clear timelines, revisions, and next steps.
• Assist clients in image selections with confident recommendations and proactive follow-ups to move files forward.
• Own and resolve client feedback on final images, advising on feasible refinements.
• Coordinate complex retouching requests with Retouching and Design teams and translate requests into instructions.
• Coordinate production, editing, manufacturing, and delivery of client orders between involved parties.
• Monitor KPIs (response time, resolution rate, client satisfaction) and drive continuous improvement.
• Maintain accurate documentation of client interactions and retouching adjustments.

Skills

Client service

Attention to detail

Communication

Empathy

Education

Art/Photography degree

Tools

Photoshop

Lightroom

Bridge

Google Workspace

CRM Front-like tools

Job description

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

As a Client Care Specialist, you will play a critical role at the intersection of client care and image retouching. You will own the resolution of post-shoot client requests end-to-end, from understanding client feedback to delivering refined and high-quality final images.

By combining strong communication skills with photography and retouching expertise, you will ensure a seamless, fast, and personalized experience, eliminating friction between teams and elevating overall client satisfaction.

This is an excellent opportunity for someone who thrives in a fast-paced, creative environment and takes pride in delivering a high-touch, solution-oriented, and detail-driven client experience.

What You'll Do

• Client Experience & Communication
• Act as the primary point of contact for post-shoot client interactions (email, calls, follow-ups), ensuring high-touch, elevated, and empathetic tone, aligned with Nuovo standards
• Deliver a consultative and premium experience, not just transactional support, by setting clear expectations around timelines, revisions, and next steps
• Support clients in selecting their images by providing confident recommendations when they might be unsure or overwhelmed and proactively follow-up on stalled selections to keep files moving
• Own and resolve client feedback related to final images by advising on minor requests (skin, blemishes, color, lighting, refinements) and guiding them on what is feasible, leveraging your strong eye and understanding of photography and retouching, including the language and technicalities required to provide the best possible solution
• Confidently manage sensitive situations (delays, dissatisfaction, unclear feedback)
• Production Coordination & Workflow Management
• Coordinate complex or advanced retouching requests with the Retouching and Design team when necessary by translating requests into clear, structured instructions
• Coordinate efficiently the production, editing, manufacturing, and delivery of client orders between all involved parties
• Performance management and continuous improvement
• Monitor client database and performance through KPIs (response time, resolution rate, client satisfaction)
• Identify recurring feedback and contribute to improving internal processes, workflows, and the overall client experience
• Maintain accurate documentation of client interactions, retouching adjustments, and resolutions

Requirements

About You

• Degree or diploma in Art, Photography, Communication, Hospitality or a related field, with a strong foundation in image editing and visual aesthetics
• Strong experience (2+ years) in client service, customer experience, or client-facing roles
• Hands-on experience (1+ year) in photography, retouching or editing
• Strong eye for detail, consistency, and visual quality, with the ability to deliver polished images aligned with brand standards
• Excellent communication and interpersonal skills, with the ability to understand client needs and respond with empathy and professionalism
• Solution-oriented mindset, with the ability to balance client expectations and business objectives
• Highly organized and able to manage multiple requests and deadlines in a fast-paced environment
• Comfortable handling feedback and making iterative adjustments based on client input
• Proficient with digital tools and platforms (Photoshop, Lightroom, Bridge, Google Workspace, CRM/ticketing tools such as Front or similar)
• Eager to learn, and adaptable to change and stepping into new challenges
• Fluent in English; French and/or Spanish is an asset

Benefits

What We Offer

• Inspiring Work Environment: Immerse yourself in a creative, collaborative studio where artistry and empowerment converge
• Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development
• Recognition and Support: A team that values your contributions and celebrates your success
• Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount

About Us

Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.