Client Care Specialist

OCD North; Barrie; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Onboarding training

Education in OCD and ERP

Collaborative team environment

Process improvements

Job summary

OCD North in Barrie, ON is seeking a Client Care Specialist to support the client journey with warmth, clarity, and organization from first contact onward.

You will handle intake, scheduling, and ongoing communications to ensure clients feel welcomed, informed, and guided through next steps with care and professionalism.

Qualifications

• Experience in client care, intake coordination, or administration.
• Familiarity with onboarding, scheduling, or client support processes.

Responsibilities

• New client intake and onboarding.
• Respond to client inquiries with warmth and care.
• Guide prospective clients through inquiry, intake, and booking.
• Assist clients in understanding services and next steps.
• Support scheduling and onboarding with the clinical team.
• Maintain accurate records and administrative systems.
• Communicate clearly and promptly to clients and team.

Skills

Highly organized

Warm communicator

Professional demeanor

Proactive

Detail-oriented

Calm under pressure

Job description

Operations Full Time Barrie, ON Hybrid $18 - $20 CAD per hour

The Client Care Specialist plays an important role in supporting the client experience and day-to-day flow of care at OCD North.

This role combines compassionate communication with strong coordination and follow-through. You help create the clarity, responsiveness, and structure that allows clients to feel supported from their first contact with the Clinic onward.

You are often one of the first people a client connects with. Your work helps ensure each person feels welcomed, informed, and guided through next steps with care and professionalism.

Who We Are

OCD North is a specialized OCD clinic providing evidence-based treatment with compassion, expertise, and clarity. We help children, teens, adults, and families access OCD-specific care in a way that feels warm, supportive, and grounded in proven treatment approaches, including Exposure with Response Prevention (ERP).

Core Purpose of The Role

To support the client journey with warmth, clarity, and consistency, especially during inquiry, intake, onboarding, and ongoing communication. Your work helps people access care smoothly, feel supported from the start, and stay connected to the practice with confidence.

By creating a strong first impression and helping client-facing processes run smoothly, you play an important role in both quality care and the continued growth of the Clinic.

Key Responsibilities

• New client intake and onboarding
• Respond to new client inquiries with warmth, professionalism, and care
• Guide prospective clients through inquiry, intake, and booking
• Help new clients understand services, next steps, and what to expect
• Support consultation scheduling and onboarding processes
• Follow up with prospective clients in a timely and organized manner
• Client communication and support
• Support current clients with scheduling, communication, and administrative coordination
• Help clients feel informed, respected, and supported at every stage of their experience
• Respond clearly and calmly to questions, concerns, and requests
• Serve as a reliable point of contact for client-related communication
• Scheduling and coordination
• Coordinate appointments thoughtfully and accurately
• Help maintain smooth scheduling across therapists, services, and client needs
• Anticipate and help resolve scheduling issues proactively
• Support the flow of information between clients and the clinical team
• Administration and organization
• Maintain accurate records, documentation, and administrative systems
• Support intake forms, confirmations, follow-ups, and related processes
• Keep workflows organized and up to date
• Handle sensitive information with professionalism, discretion, and care
• Practice support
• Contribute to a calm, consistent, and well-organized client experience
• Help reduce friction in day-to-day processes that affect client care
• Support the team in maintaining strong communication and continuity
• Notice opportunities to improve systems and client experience over time

Success in This Role Looks Like

• New clients feel welcomed, informed, and supported from first contact
• Intake and onboarding processes run smoothly and consistently
• Scheduling and administrative workflows are organized and reliable
• The clinical team feels supported by strong coordination behind the scenes
• The practice runs more smoothly because client-facing processes are clear and well organized

Key Traits and Skills:

• Highly organized and detail oriented
• Warm, professional, and compassionate communicator
• Proactive and able to follow through consistently
• Calm, steady, and solution-focused
• Trustworthy and able to handle confidential information with care

Preferred experience

• Experience in client care, intake coordination, customer service, or administration
• Experience in a mental health, healthcare, or private practice setting
• Familiarity with onboarding, appointment scheduling, or client support processes
• Experience supporting both in‑person and virtual services

Working style

• You think ahead, not just react
• You communicate clearly and kindly
• You bring structure and follow through to your work
• You help people feel at ease during uncertain moments
• You care about meaningful, purpose-driven work

Why This Role Matters

At OCD North, we help people reclaim their lives from OCD. For many clients, the first interaction with our Clinic shapes how supported and understood they feel.

By supporting new and current clients with clarity, responsiveness, and care, you help create the experience people need in order to take the next step toward treatment. Your work strengthens both the client journey and the day‑to‑day success of the practice.

Hours and Compensation

This role is a full‑time position with flexibility for in‑person and remote work, depending on the needs of the practice, the candidate’s location, and fit.

Compensation for this role starts between $18-20/hour, with an opportunity to progress to a salaried position within three months. This position offers significant earning potential tied to performance‑based targets.

Our values of courage, community, and creativity guide how we care for our clients and work with one another. You’ll join a collaborative team that values kindness, clear communication, dependable follow‑through, and practical problem‑solving. We support one another, learn together, and take pride in creating a client experience that reflects the warmth and expertise at the heart of OCD North.

This opportunity includes:

• Paid vacation
• Paid onboarding and role‑specific training
• Paid education in OCD and Exposure and Response Prevention
• A supportive, collaborative team environment
• Opportunities to contribute to client experience and process improvements

*Health benefits may be available following successful completion of the probationary period.

Our commitment to diversity, equity, and inclusion

OCD North is committed to creating a workplace where people feel respected, supported, and able to contribute fully. We welcome applicants with diverse identities, backgrounds, abilities, perspectives, and lived experiences, including people from communities that have historically faced barriers to employment and mental health care.

We recognize that relevant experience can be gained through many paths, including employment, education, caregiving, community involvement, and volunteer work. If this opportunity feels aligned with your strengths and values but you do not meet every qualification listed, we encourage you to apply.

Candidates will be assessed using consistent, role‑relevant criteria. You are not required to share personal health information, a diagnosis, or other information that is not relevant to your ability to perform the role.

OCD North is committed to an accessible recruitment process. Accommodations are available at every stage of hiring.