Client Care Representative - Commercial Lines

Canada West; Nanaimo; On-site; CAD 45,000 - 55,000; Full time

Job summary

Canada West is seeking a Commercial Insurance Associate based in Nanaimo. In this role, you'll leverage your customer service skills and insurance expertise to build strong client relationships. This position offers opportunities for professional growth and a supportive work environment that values teamwork and innovation.

Benefits

Comprehensive health benefits

RRSP matching

Paid time off

Qualifications

• Minimum of one year commercial insurance experience as an Insurance Advisor.
• Proactive and a self-starter with keen attention to detail.
• Strong problem-solving skills supporting diverse team environments.

Responsibilities

• Assist producers and marketers with servicing commercial accounts.
• Meet client needs and process documentation related to policies.
• Negotiate with insurers on coverage and price for client satisfaction.

Skills

Customer service focus

Attention to detail

Effective communication

Motivation

Education

High school diploma or equivalent

Level 2 Insurance License or willingness to obtain

CIP, CAIB, CRM, General Insurance & Risk Management Diploma from BCIT

Tools

Microsoft Word

Excel

Outlook

Job description

Hi, we're HUB!

We are proud to be ranked 5th among the world's largest insurance brokerages, advising businesses and individuals on how to reach their goals. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world with tailored solutions and unrelenting advocacy, so you're ready for tomorrow.

The Opportunity!

Are you a bright, outgoing, people-oriented person who has an inner love for holiday parties? If so, this is the CAREER for you!

As a Commercial Insurance Associate, you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients by assisting with inquiries and requests related to policies and coverage.

A day in the life

• Assist producers and marketers with servicing commercial accounts
• Meet client needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)
• Review and ensure accuracy of policy documentation from insurers before forwarding to clients
• Contact clients for renewal information
• Handle client calls, answer questions regarding coverages, accept and process online quotes
• Negotiate with insurers on coverage and price to meet client needs in conjunction with the producer
• Update client information as changes occur
• Respond to account-related questions/requests from clients, lawyers, and banks
• Provide policy and coverage information upon request
• Support the floater position with minimal but regular duties

What you will bring to our team

• Level 2 Insurance License or willingness to obtain
• Self-motivated with a strong sense of urgency
• Motivated to support a diverse team and contribute in a team environment
• Minimum of one year commercial insurance experience as an Insurance Advisor
• Proactive and a self-starter with keen attention to detail
• Strong customer service focus with the ability to deliver positive client experiences and meet their needs
• Effective written and verbal communication skills to present and influence credibly at all organizational levels
• Ability to work well in a fast-paced, client-focused environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Industry designation (CIP, CAIB, CRM, General Insurance & Risk Management Diploma from BCIT) is an asset

Salary Expectations

The expected salary range for this position is $45,000 to $55,000, influenced by skills, experience, location, and specific business line scope. HUB International offers comprehensive benefits and total compensation packages, including health benefits, disability insurance, RRSP matching, paid time off, bonuses, and commissions for some roles.

Why Join HUB

• Enjoy making friends and thriving in a collaborative environment!
• Participate in our staff holiday parties and other social events
• Paid day off for your birthday and half a day for volunteering in your community
• Opportunities for growth within the organization
• Company perks include benefits, RRSP matching, and competitive compensation

Your future with HUB

Build a career with HUB International, a rapidly growing company offering opportunities for advancement. We value education and continuous learning, providing training and financial support for licensing, industry designations, and leadership development.

What makes us different

Our Vision: To be everywhere risk exists today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow, and make a difference in their communities.

Our Core Values:

• Entrepreneurship: Encourage innovation and educated risk-taking
• Integrity: Do the right thing every time
• Teamwork: Work together to maximize results
• Accountability: Measure and take responsibility for outcomes
• Service: Serve customers, communities, and colleagues

If you share our values and are excited about our perks, apply today!

The employment offer is contingent upon a successful background check.

We invite you to learn more about our team at [website]. If you require accommodations during the hiring process, please reach out to [contact]. Only candidates selected for an interview will be contacted.

LIPOST

LIonsite

Department: Sales

Required Experience: 1 year of relevant experience

Required Education: High school diploma or equivalent

Employment Type: Full-Time

Vacancy: 1

Monthly Salary: $45,000 - $55,000