Client Care Representative – Bilingual (English/French)

Equitable Life of Canada; Ottawa; Remote; CAD 45,000 - 60,000; Full time

Job summary

Equitable Life of Canada is seeking a Client Care Representative – Bilingual (English/French) to provide exceptional customer service from a remote location. This permanent full-time role involves resolving client inquiries on health and dental products, fostering professional relationships, and engaging in organizational initiatives. Ideal candidates are fluent in both languages and possess a background in customer service or related fields.

Benefits

Work-life balance and wellness initiatives

Annual bonuses and vacation allowance

Paid volunteer days annually

Immediate pension enrollment with employer matching

Tuition support and specialized programs

Onsite cafeteria and employee discounts

Company events and collaboration initiatives

Qualifications

• Fluency in both French and English, including speaking, reading, and writing proficiency.
• Experience in a phone-based customer service role.
• Experience in insurance, group benefits, or a related medical field is preferred.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Resolve health and dental inquiries using knowledge of group benefits.
• Handle calls and respond to emails, collaborating with the Fraud Investigations team.

Skills

Fluency in French

Fluency in English

Customer service

Interpersonal skills

Communication skills

Ability to work under stress

Job description

Client Care Representative – Bilingual (English/French) Ottawa, ON, Canada Req #2880 Monday, June 30, 2025

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Details

Position Title: Client Care Representative – Bilingual (English/French)
Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Location: Ottawa
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: August 18 or September 2, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)

Work Arrangements

You will work remotely from your home office 100% of the time. Occasional in-person attendance may be required at our Waterloo, ON office or other locations within the Waterloo Region, and travel may be necessary for sales roles.

The Opportunity

Our Client Care Representatives are experts in our Health and Dental products, capable of quickly resolving customer inquiries and issues. We provide extensive training to ensure you can assist and educate clients effectively, without upselling.

Some of your time will be dedicated to projects and initiatives that promote organizational growth.

Responsibilities

As a brand ambassador, you'll provide excellent customer service to internal and external clients, resolving health and dental inquiries using your knowledge of group benefits and demonstrating accountability. Your duties include handling calls and responding to emails, with opportunities to collaborate with the Fraud Investigations team on suspicious claims.

Qualifications

• Fluency in both French and English, including speaking, reading, and writing proficiency
• Experience in a phone-based customer service role
• Experience in insurance, group benefits, or a related medical field is preferred
• Strong interpersonal skills to manage relationships
• Excellent listening and communication skills
• Ability to work under stress in a fast-paced environment

Benefits

• Work-life balance and wellness initiatives
• Annual bonuses, vacation allowance, and company-paid benefits
• Paid volunteer days annually
• Immediate pension enrollment with employer matching
• Inclusive employee resource groups
• Tuition support and specialized programs
• Onsite cafeteria and employee discounts
• Company events and collaboration initiatives

Application Process

Click Apply Now at the bottom of the page to submit your application through our careers site. Complete your PLUM profile here and the Plum Discovery Survey for priority consideration. You will need to provide two professional references, including at least one supervisor.

This vacancy is open due to an existing position. For more about Equitable, visit our website. We are committed to equal employment opportunities. Contact our HR team at [e-mail] for accessible formats or accommodations.

#LI-Remote

Additional Details

• Job Family: Individual Contributor - Transactional
• Pay Type: Salary

Apply Now