Client Care Coordinator, Pacesetter Homes Saskatchewan

Title: Customer Care Coordinator

Location: Saskatoon and surrounding communities, Office location - 120 - 311 Wellman Lane

At Pacesetter Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Construction Manager, as the Customer Care Coordinator, you provide support to the homeowner care and services program. You also administer the customer experience program to ensure clients are provided with excellent services throughout all stages of the home buying process as well as select construction coordination tasks.

Your Day-to-day Responsibilities Will Include

• Creating and maintaining up-to-date client profiles, ensuring accuracy of information. Liaising with clients and subtrades to manage appointments.
• Scheduling homeowner move-in dates, walkthroughs and possessions.
• Tracking all warranty/service requests, scheduling service calls and being sole point of contact with homeowners.
• Managing the booking calendar and arranging for meetings and/or events as required.
• Tracking outstanding seasonal work, owner upgrades/changes, holdback items, etc.
• Preparing design documentation for vendors and home buyers.
• Ensuring all inspections get booked, completed, following up on deficiencies and booking re-inspections.
• Maintaining professional and timely communication with clients to address questions and concerns while managing expectations.
• Process invoices, manage and update departmental credit card expenses in system.
• Updating master project schedule and work-in-progress sheet.
  
  

As our ideal candidate, you are…

• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
• Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
• A creative problem solver; you think outside the box for solutions without fear of failure.
  
  

Essential Requirements

• High School Diploma, or equivalent.
• Minimum 1 year of customer service and/or administrative related experience.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint).
  
  

Preferred Qualifications

• Prior experience working in the construction warranty, real estate or home building industry is a strong asset.
  
  

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Consistently meeting customer expectations.
• Taking responsibility for the outcomes of decisions and actions.
  
  

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may occasionally be required.

About Us

Pacesetter Homes is a single-family business unit of Qualico with over 70 years of building experience. Pacesetter Homes offers award winning home plans, interior design items, and finishing packages that personalize each new home we build. Pacesetter Homes operates in Western Canada, Dallas, Texas and Austin, Texas. To learn more, click here .

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

Closing Date: May 12, 2025

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