Client Care Coordinator, Alta Vista Animal Hospital (Part-time)

VCA Animal Hospitals; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

VCA Animal Hospitals is seeking a part-time Client Care Coordinator in Ottawa, ON. This role is a vital support position that welcomes clients and pets, manages appointments, and ensures a friendly atmosphere. Ideal candidates are organized and empathetic, with strong customer service skills. Join a caring team dedicated to making a difference in the lives of pets and their families.

Benefits

RRSP Employer 5% Match Program

Competitive wages and benefits

Flexible hours

Opportunity for career development

Employee Assistance Program

Referral Bonus Rewards

Generous personal pet care discounts

Qualifications

• Previous customer service or front desk experience in hospitality or retail is an asset.
• No experience with animals required, love for animals is essential.
• Ability to manage a multiline phone system and handle appointment scheduling.

Responsibilities

• Create a warm and welcoming environment for clients and their pets.
• Manage phone calls, book appointments, and handle invoicing and payments.
• Assist veterinary staff and keep the reception area clean.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Job description

Client Care Coordinator Location: Ottawa, ON Part-time position

Alta Vista Animal Hospital located in Ottawa., ON., currently welcoming a Client Coordinator to join our team. This is an exceptional, flexible part-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients, and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality or retail is an asset!

• No experience with animals, no problem, so long as you love animals!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits

• Flexible hours

• Premium wage rate on voluntary overtime

• Opportunity to apply for a veterinary technician scholarship (annual process)

• Exceptional career development: there is room to grow here!

• Annual uniform allowance

• Customizable health benefits

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

About us: Alta Vista Animal Hospital is located in Ottawa, ON., and is a growing multidisciplinary hybrid hospital with Referral, Emergency, and General Practice services all under the same roof. Our board-certified specialists provide care in ophthalmology, cardiology, oncology, and Internal Medicine and have access to on-site MRI and CT diagnostics. With a dedicated staff of 160, including 30 veterinarians, we offer excellence in veterinary medicine because we are passionate about what we do! We are located at 2616 Bank Street, 20 minutes south of the vibrant downtown Ottawa Market and operate out of a 24,500 square foot facility. We have a large referring veterinarian community of over 300 General practice and Emergency hospitals. A full suite of on-site diagnostic imaging includes a Toshiba Aquilion 64 slice CT, .25T Vet MR MRI, Pulsera Fluoroscopy unit, Philips ultrasound and echocardiogram and two Sound digital radiograph suites.

Click "Apply" Now and Join Us!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

#ottawajobs

#veterinaryreceptionist

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.