Client Care Coordinator, 404 Veterinary Emergency and Referral Hospital, Casual position

VCA Animal Hospitals; Newmarket; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading veterinary hospital is seeking a Client Care Coordinator to join their compassionate team in Newmarket. This pivotal role involves creating a welcoming atmosphere for clients and their pets, managing appointments, and providing exceptional customer service. Candidates should possess strong organizational and communication skills, with a love for animals highly valued. With numerous perks and a culture of appreciation, this position offers an opportunity to make a significant difference in the lives of pets and their families.

Benefits

RRSP Employer 5% Match Program

Referral Bonus Rewards

Generous personal pet care discounts

Annual uniform allowance

Opportunities to give back through VCA charities

Shopping discounts

Qualifications

• Previous customer service or front desk experience in hospitality or retail is an asset.
• Willingness to learn about veterinary services.
• Ability to create a welcoming environment.

Responsibilities

• Create a warm environment for clients and pets.
• Manage calls and schedule appointments.
• Handle invoicing and payment processing.

Skills

Customer Service

Organization

Communication

Job description

Client Care Coordinator

Location: Newmarket, ON

404 Veterinary Emergency and Referral Hospital in Newmarket, Ontario is currently welcoming a casual C lient Care Coordinator to join our team to work evenings and weekends.This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality or retail is an asset!

• No experience with animals, no problem, so long as you love animals!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA charities

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

#reception

#ONjobs

#frontdesk

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.