Client Care Coordinator (15 month contract)

WS Audiology USA; Guelph; On-site; Full time

Job summary

An established industry player is searching for a dynamic Client Care Coordinator to join their Guelph clinic. This full-time contract role offers a unique opportunity to support a passionate team dedicated to enhancing the hearing health experience for clients. You will be at the forefront of client interactions, managing schedules, and assisting with various administrative tasks while promoting the clinic's services in the community. If you possess strong customer service skills and a desire to contribute to a meaningful cause, this position could be the perfect fit for you. Join a collaborative environment where your contributions will make a difference in people's lives.

Qualifications

• High school diploma required; post-secondary education in relevant fields is a plus.
• Prior experience in customer service and administration is essential.

Responsibilities

• Act as the first point of contact for clients at the clinic.
• Balance schedules for clinicians and maintain accurate patient information.

Skills

Customer Service

Administration

Communication Skills

Event Planning

Business Development

Education

High School Diploma

Post-secondary Education in Marketing, Business, or Healthcare

Tools

Scheduling Software

MS Office

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Client Care Coordinator who will support the continued success of our Guelph, ON (Campus Estates Shopping Centre) hearing clinic. This full-time contract role covering a ~15 month leave. This opportunity would be a great career move for someone with strong administration/customer service skills open to starting in a contract capacity with potential for extension or consideration for other nearby clinics at the end of the contract.

Key Position Information:

• $21 - $24 per hour starting compensation based on experience + quarterly bonus entitlement tied to clinic profitability
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position based at our Campus Estates Shopping Centre HearCANADA clinic in Guelph
• Contract role covering an approximate 15 month leave with potential for extension

What you'll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Guelph's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver's license is required as some localized travel will be required
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.