Client Care Coordinator

WS Audiology USA; City of Leduc; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hearing care provider in Leduc, AB is searching for a Sales & Reception Coordinator to enhance client experiences. This full-time role includes checking in patients, scheduling appointments, and providing product recommendations. Ideal candidates have 2+ years in customer-facing roles and a strong sales acumen. Benefits start on day one and include competitive pay, bonuses, and generous time off.

Benefits

Starting hourly compensation of $21-$24/hour

Bonus program

Benefits starting on day one

RRSP matching

3 weeks of vacation and 7 paid personal days

Training and education opportunities

Friends and family discounts

Qualifications

• 2+ years of experience in a customer-facing role.
• Experience recommending products or in retail is strongly preferred.
• Access to a vehicle and a valid driver's license.

Responsibilities

• Check in patients for appointments.
• Scheduling appointments.
• Making product and payment recommendations.
• Support with maintaining physical and electronic records.
• Perform basic hearing aid maintenance.

Skills

Customer-facing experience

Sales acumen

Team-player

Customer-centric attitude

Job description

Part of WSAudiology group,HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team at our Leduc, ABclinic! This is a permanent full-time position and hours of work are 8:30 am - 4:30 pm Monday to Friday.

We offer:

• Starting hourly compensation of $21-$24/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• Training + education opportunities
• Friends and family discounts

What you'll do:

• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions

What we're looking for:

• 2+ years of experience in a customer-facing role - you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver's license - some local travel (mileage compensated) will be required
• Customer-centric attitude - you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Leduc's number one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.