Client Care Coordinator

FOUNDING CLIENT CARE COORDINATOR

ABOUT NOVEL

Novel believes that the world would be a better place if all pets were cared for, unconditionally. In order to accomplish this, veterinary medicine needs to be made more accessible for all.

Novel is creating a new standard of accessible veterinary medicine through our technician-led approach. This proprietary (indeed, novel) way of operating allows us to increase our veterinary output without compromising on the quality of medicine or appointment duration. Our operators are all owners, creating an aligned long-term interest between corporate and patient interest.

We are committed to being with the pet owner throughout every chapter of their pet health story, and we appreciate your interest in learning more about how we accomplish this effectively and accessibly.

ELEVATING OUR TECHNICIANS

Novel believes that registered veterinary technicians (RVTs) are being underutilized. As a result of this underutilization, veterinarians (DVMs) shoulder undue burden, which, at times, is hurting professional satisfaction and mental wellbeing.

At Novel, RVTs operate all wellness and minor illness concerns. They are trained to assess the patient, facilitate a proposed treatment plan, and transfer the patient to the treatment area for the DVM to modify or confirm the RVTs evaluation. The client is able to watch as the patient is transferred and assessed by the veterinarian through floor-to-ceiling windows, however the RVT is managing the entirety of the client relationship.

We believe that fully leveraging the talent of RVTs is the key to unlocking more value in veterinary medicine. This allows us to offer radical pricing (i.e.: no exam fees), creating more accessible veterinary medicine for everyone. It also facilitates the ability for the veterinarian to focus solely on what veterinarians were trained to do.

ABOUT THE FOUNDING CLIENT CARE COORDINATOR ROLE

Novel opened its doors on April 11, 2025. Our Founding Client Care Coordinator (CCC), in partnership with the entire team, plays a pivotal role, not only in launching the clinic but launching the brand.

As the first impression of Novel, our Founding CCC embodies superior client-facing communication skills, both in-person and over the phone. They conduct themselves with incredible professionalism and competence, and are empathetic to the unique complexities pet owners face when determining the extent to which they can provide care for their pet at any given time. Most importantly, the Founding CCC takes pride in developing personal relationships with Novel’s members and patients.

The Founding CCC supports Novel’s proprietary team based approach to medicine, and embodies a collaborative, communicative approach and spirit and a willingness to go above and beyond.

Finally, the Founding CCC contributes to the establishment of foundational corporate culture. They are excited by the prospect of building a brand - not just a clinic - and have a flexible, willing approach to their professional contributions. They are possibly interested in supporting the growth of the business, including policy and protocol development, training of staff, strategic planning initiatives, and more. We believe that a minimum of five years of working experience is required, but don’t hesitate to reach out if you’re a superstar!

COMPENSATION

$25/hour

BENEFITS

1. Participation in our Employee Stock Option Plan - Become a part owner in the business!
2. 3 weeks of paid vacation
3. A generous CE allowance and three paid days for CE
4. Full health and dental
5. Veterinary care provided at cost

INTERESTED IN LEARNING MORE?

We’d love to hear from you. Email hello@novel.vet with your CV and a brief paragraph about why you’re interested and we’ll be sure to promptly respond!

And feel free to follow our social channels @novel.vet to keep up to date with our progress in the meantime.