Client Care Coordinator

WS Audiology USA; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Barrie, Ontario, is seeking a Sales & Reception Coordinator to join their Client Care team. This full-time role involves checking in patients, scheduling appointments, and making product recommendations. Ideal candidates will have 2+ years of customer-facing experience and a strong sales acumen. Competitive hourly compensation, benefits from day one, and generous time off are offered.

Benefits

Starting hourly compensation of $21-$24/hour + bonus

Benefits starting on day one

RRSP matching

3 weeks of vacation and 7 paid personal days

Training + education opportunities

Friends and family discounts

Qualifications

• 2+ years of experience in a customer-facing role, preferably in sales, retail, or a clinic environment.
• Comfortable interacting with diverse patient groups.
• Access to a vehicle and a valid driver's license.

Responsibilities

• Check in patients for appointments.
• Schedule appointments.
• Make product and payment recommendations to enhance the patient journey.
• Support with maintaining physical and electronic records.
• Perform basic hearing aid maintenance and respond to product questions.

Skills

Customer-facing experience

Sales acumen

Customer-centric attitude

Team player

Job description

Part of WSAudiology group,HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team at our Barrie North clinic! This is a permanent full-time position and hours of work are 8:30 am - 4:30 pm Monday to Friday. This is a busy clinic and would be a great fit for someone with experience in a fast-paced, team-oriented environment!

We offer:

• Starting hourly compensation of $21-$24/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• Training + education opportunities
• Friends and family discounts

What you'll do:

• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions

What we're looking for:

• 2+ years of experience in a customer-facing role - you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver's license - some local travel (mileage compensated) will be required
• Customer-centric attitude - you are comfortable interacting with diverse patient groups and networking within the community
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.