Client Care Associate

Steele Auto Group Careers; Dartmouth; Remote; CAD 30,000 - 60,000; Full time

Job summary

Steele Auto Group is seeking a Client Care Associate for a remote role with occasional travel. This position offers a competitive hourly wage and a supportive team environment focused on delivering exceptional customer service. Enjoy flexible health plans, opportunities for growth, and a dynamic workplace culture.

Benefits

Flexible health and dental plans

Opportunities for growth

Employee discounts on vehicle purchases

Employer-matched retirement savings

Qualifications

• Bilingual in French and English is a big plus.
• Tech-savvy with strong computer skills (Outlook, Excel, Word).
• Proven experience in customer service.

Responsibilities

• Deliver friendly and professional support to customers.
• Schedule appointments and manage customer records.
• Collaborate with dealerships for seamless communication.

Skills

Bilingual in French and English

Strong computer skills

Excellent communication skills

Organizational skills

Detail-oriented

Job description

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job; you're part of something bigger. We're proud to deliver the Best Customer Buying Experience. At the core of it all are our people, where everything we do is driven by you — your passion, your purpose, your potential.

Steele Auto Group has an immediate requirement for a Client Care Associate to support our Nova Scotia, New Brunswick, and PEI locations!

Location: Remote with occasional travel (less than 5%) to dealerships throughout Atlantic Canada.

This opportunity offers a progressive call center environment with NO WEEKENDS, NO EVENINGS, and NO OVERNIGHT SHIFTS!

The hours of operation are Monday to Friday, 8:00 am to 5:00 pm, with an anticipated start date of May 12th, 2025.

Earn a competitive base wage of $17.15 to $19.90 per hour plus a bonus of up to $600 per month.

What You'll Be Doing (Your Mission):

• Delivering friendly, helpful, and professional support to customers via phone, email, and other channels — think VIP concierge vibes.
• Scheduling appointments and reminding customers about upcoming service needs.
• Managing your workload and juggling priorities efficiently.
• Following up on inquiries and proactively resolving issues.
• Keeping customer records up to date and handling sensitive information with care.
• Collaborating with dealerships to ensure seamless communication and excellent customer service.
• Supporting where needed, whether updating systems, resolving issues, or assisting on the fly.

What We're Looking For:

• Bilingual in French and English is a big plus!
• Tech-savvy with strong computer skills (Outlook, Excel, Word).
• Passionate about great service with proven experience.
• Excellent communication skills — listening and understanding are key.
• Organized, with the ability to prioritize effectively.
• Motivated, detail-oriented, and ready to bring your A-game daily.
• A team player who can also work independently.
• Comfortable multitasking in a fast-paced environment.

Why You'll Love Steele Auto Group:

• A fun and supportive team of motivated professionals.
• Flexible health and dental plans tailored to your lifestyle.
• Opportunities for growth — we promote from within.
• Employee discounts on vehicle purchases, parts, and service.
• Employer-matched retirement savings up to 4% (5% after 5 years).
• A dynamic, fast-paced culture where no two days are the same.
• Making a difference through community partnerships and campaigns.

Steele Auto Group is more than just a workplace — it’s a place where your talents are recognized, your growth is supported, and your potential is limitless. We prioritize internal promotion and invest in our people’s development. Every team member contributes to our success, and we’re committed to fostering a fair, inclusive workplace full of opportunities for everyone.

Apply now and start driving your career forward with a team that has your back!

Remote Based Role!

Learn more about us at [Insert Website or Contact Info].

We can't wait to meet YOU!

Required Experience:

Key Skills

Employment Type: Full-Time

Experience: [Specify years]

Vacancy: 1

Hourly Salary: $17 - $19