Client Care Agent - Vulcan/ Claresholm(12 months Term-Certain)

Alberta Financial Services Corporation; Claresholm; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting Alberta's agriculture industry as a Client Care Agent. In this dynamic role, you will be the first point of contact for clients, providing exceptional service and building strong relationships. You'll engage with clients through multiple channels, ensuring their inquiries are handled promptly and accurately. With a focus on continuous learning and development, you'll have the opportunity to grow your skills in insurance, lending, and risk management. If you're passionate about client service and eager to make a difference in the agricultural community, this position is perfect for you.

Benefits

Health Benefits

Dental Benefits

Vision Benefits

Generous Vacation Days

Health and Wellness Initiatives

Qualifications

• High School Diploma with 3 years experience or College Diploma with 1 year related experience.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage client relationships and provide quality service through various communication channels.
• Conduct data entry and prepare documents accurately for reports.

Skills

Client Relationship Management

Communication Skills

Problem Solving

Data Entry

Customer Service

Time Management

Technology Adoption

Education

High School Diploma

College Diploma

Tools

Computer Applications

Online Platforms

Job description

Job Description

Posted Friday, November 15, 2024 at 9:00 AM | Expired Saturday, November 30, 2024 at 8:59 AM

At AFSC, we care about each other, about Alberta and about agriculture. PEOPLE ARE OUR FOUNDATION. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. CLIENTS ARE OUR FOCUS. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. EXCELLENCE IS OUR ASPIRATION. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. Working together, we grow and sustain the agriculture industry in Alberta.

This position is required to work in the Vulcan branch office. However, periodically may be asked to work in other AFSC branches. Travel in these circumstances will be reimbursed according to AFSC’s Employee and Board of Directors Expense Policy.

As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.

What will your growth opportunities look like in this role?

• Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
• Meet and interact with our producers and other clients
• In-house learning and development

What will you be responsible for?

• Manage client relationships by welcoming clients, handling client requests/inquiries and educating clients on AFSC products and services through multiple communication channels (in person, over the phone, electronically and online).
• Ensure a positive experience through courteous interactions.
• Manage client relationships by carrying out procedural tasks and referring clients to the appropriate team member as required.
• Provide quality service to clients while identifying opportunities to secure new business or support retention.
• Execute a range of client service activities, including handling client information and answering enquiries in a fast-paced multifaceted environment.
• Collect, analyze, and synthesize information to provide a resolution as quickly as possible to the client enquiries (online problem solving, trouble shooting and real time support in person, over the phone or online through chats and email.
• Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility.
• Prepare documents using a multitude of computer applications and responsible for gathering and summarizing data for reports.
• Perform outbound calls to clients and potential clients, as required, to assist producers with their AFSC programs.
• Utilize various online platforms to engage departments and assist with client enquiries.
• Provide assistance to the Client Care team virtually or in person as required.
• Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

What are we looking for from you?

• Consistently goes above and beyond to understand customer requirements and surpass their expectations
• Takes steps to ensure work is done properly, communicates status, and addresses any errors
• Plans and prioritizes work to meet commitments aligned with organizational goals
• Relates openly and comfortably with diverse groups of people
• Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
• Learns and adopts new technologies

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment
• Generous vacation and special leave days
• Health and wellness initiatives

Qualifications

High School Diploma and 3 years of experience OR College Diploma and 1 year of related experience

About AFSC

For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we’re proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.