Client Care Advocate-CA

Access Corp; Canada; On-site; CAD 48,000 - 49,000; Full time

Job summary

Access Corp is looking for a Client Care Advocate to enhance client retention through excellent communication and support. The role involves onboarding clients, managing renewals, and providing issue resolution, with a strong emphasis on teamwork and problem-solving. Candidates should have relevant experience in a service-focused environment and possess strong communication skills. The position offers a competitive salary, a fully paid benefits package, and a retirement program.

Benefits

Fully paid benefits package

Retirement Program (with Employer Match)

3-weeks annual vacation to start

Qualifications

• High school diploma or equivalent required.
• 4 years past work experience in a service industry preferred.
• 2 or 4 year college degree preferred.

Responsibilities

• Onboard new clients and resolve escalated issues.
• Manage contract renewals and provide advanced client support.
• Educate clients on available service offerings.

Skills

Verbal communication

Written communication

Problem-solving

Analytical skills

Attention to detail

Time management

Organizational skills

Diplomacy

Education

High school diploma or equivalent

2 or 4 year college degree preferred

Job description

Job Summary

The Client Care Advocate is a specialized client care resource responsible for solidifying relationships and improving client retention.

Primary Functions:

• Responsible for onboarding New Hard Copy Clients
• Provide Advanced client support
• Responsible for NPS follow up communication and resolutions
• Manage Contract renewals
• Educate clients on all available service offerings
• Resolve issues escalated by Client Care Representative and Specialist team

Secondary Functions:

• Proactively contact Client Care assigned clients
• Proactively address any questions or issues
• Collaborate with team members.
• Attend any required meetings.

Other Responsibilities:

• Comply with all company policies and procedures.
• Other duties as assigned by Regional Director.

Education and Years of Experience:

• High school diploma or equivalent required.
• 2 or 4 year college degree preferred.
• 4 years past work experience in a service industry and/or a team focused environment required.

Knowledge, Skills and Abilities:

• Bilingual, superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
• Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
• Must possess basic computer and keyboard skills.
• Must have strong attention to detail.
• Must possess excellent time management and organizational skills.
• Ability to work collaboratively in a team environment.
• Must have the ability to communicate with diplomacy and tact.

Physical Requirements (lifting, etc.):

• Overhead reaching.
• Routine bending and stretching.
• Routine use of hands for typing.

What We Offer:

• Fully paid benefits package
• Retirement Program (with Employer Match)
• 3-weeks annual vacation to start
• Competitive Salary: Range $48 – 49K annual
• Incentive Bonus at 10% of annual salary.

All qualified applicants will receive consideration for employment.

EEO/AA/Minorities/Females/Disabled/Vets