Client Care Advisor

Avalon Construction Ltd.; Calgary; On-site; CAD 32,000 - 64,000; Full time

Job summary

A leading construction company in Calgary, Alberta is seeking a Client Care Advisor for commission-based roles focused on door-to-door engagement with homeowners impacted by storm damage. The advisor will explain services, schedule appointments, and distribute flyers. Candidates should possess excellent communication skills and be self-motivated. Previous sales experience is preferred but not required. This position involves working outdoors and requires reliable internet access.

Qualifications

• Excellent communication and people skills—friendly, confident, and professional.
• Reliable, self-motivated, and driven to meet goals.
• Basic knowledge of roofing, siding, or insurance restoration is an asset.
• Basic knowledge of roofing, siding, or insurance restoration is an asset.
• Cell phone with internet access.

Responsibilities

• Engage with homeowners door-to-door in affected neighborhoods.
• Clearly explain consultation and restoration services.
• Schedule qualified appointments for Senior Advisors.
• Distribute flyers in neighborhoods.
• Accurately record homeowner information using a door knocking app.
• Take photos of residents' homes.

Skills

Communication skills

Objection-handling skills

Closing skills

People skills

Sales experience

Tools

Door-knocking app

Job description

Overview

Position Title: Client Care Advisor

Position Type: Full-Time or Part-Time

Schedule: 4 hours/day, 6 days/week

• Saturday: 1:00 PM - 5:00 PM
• Sunday-Thursday: 2:00 PM - 6:00 PM (Subject To Change)

Pay Structure: Commission Only

• $16.00 CAD for each qualified appointment that is both booked and attended.
• $500.00 CAD per lead resulting in a signed restoration agreement with Avalon Construction.

Role Overview

Avalon Construction is seeking highly skilled, results-driven sales professionals to conduct door-to-door outreach in communities impacted by hail or storm damage. This role serves as the first point of contact with homeowners, requiring strong communication, objection-handling, and closing skills to educate homeowners on our process and schedule appointments with Senior Advisors.

The position begins with a two-week qualifying period. Client Care Advisors who meet or exceed performance expectations may elect to advance into a Senior Client Care Advisor role.

Key Responsibilities

• Engage with homeowners door-to-door in recently affected storm or hail-damage neighborhoods.
• Clearly explain our consultation and restoration services.
• Schedule qualified appointments for our Senior Client Care Advisors.
• Distribute flyers throughout neighborhoods.
• Accurately record homeowner information and appointment details using our door knocking app.
• Take photos of residents' homes.

Requirements

• Cell phone with internet access.
• Excellent communication and people skills — friendly, confident, and professional.
• Reliable, self-motivated, and driven to meet goals.
• Comfortable speaking with homeowners face-to-face.
• Able to work outdoors and walk neighborhoods for extended periods.
• Availability for evenings and weekends based on weather and demand.
• Previous door-to-door or sales experience. (Not Required)
• Basic knowledge of roofing, siding, or insurance restoration is an asset. (Not Required)