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Client Budget Manager

Flywheel Digital

Toronto

Hybrid

CAD 75,000 - 100,000

Full time

4 days ago

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Job summary

Flywheel Digital seeks a Budget Project Manager to enhance client relationships and oversee account management processes. The role involves ensuring seamless onboarding of clients, invoicing accuracy, and payment collection while fostering a collaborative work environment. Ideal candidates will demonstrate strong leadership, communication skills, and a service-oriented approach, contributing to improved client satisfaction.

Benefits

Flexible vacation time

Great learning and development opportunities

Parental leave and benefits

Volunteering opportunities

Qualifications

5+ years of experience in account management or similar.
Excellent communication and interpersonal skills.
Strong organizational and leadership abilities.

Responsibilities

Manage client relationships and invoicing.
Liaise with various teams for project coordination.
Monitor client payment statuses and resolve issues.

Skills

Customer Service

Negotiation

Problem Solving

Leadership

Analytical Skills

Time Management

Education

Bachelor's Degree

Tools

Microsoft Office

SAP

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Role

We are looking for a Budget Project Manager to lead account management responsibilities and nurture client relationships. This opportunity is for someone who is excited to own all steps post closed/won opportunities including engagement onboarding, invoicing, purchase order management, resolving client requests, and collections. We are looking for an innovative individual to implement scalable solutions that proactively avoid disruptions in attaining payment for our services and provide best-in-class client experience supporting client retention. This role will be involved with onboarding clients for multiple brands, working with various internal teams to coordinate client launches, and track expected level of data tracking and fulfilment for invoicing and payment receipt.

The successful applicant will have great aptitude in building and maintaining customer relationships, be an inquisitive self-starter, have attention to detail, possess excellent planning and leadership abilities. An ideal candidate will be willing to wade into complex and sometimes not clearly defined processes to develop problem-solving strategies for our clients and successfully negotiate internal teams to action those strategies.

What You Will Do:

Serve as the point of contact for clients in your portfolio
Connect, consult, and own the financial relationship with customers
Understand customer requirements and needs to offer suitable solutions
Liaise with clients at a senior level on day-to-day basis
Generate monthly invoicing for clients in your portfolio
Define PO Management workflow and track compliance to client POs
Monitor client procurement system (Ariba, Coupa, Tungsten, etc) for order/payment status and resolve errors
Cross-references customer SOWs/Authorizations to POs and invoicing needs (by platform, geography, revenue stream, etc.)
Review invoices with customer to ensure accuracy so rapid payment received; otherwise resolves for payment
Monitor invoices to ensure customer payment within terms, work with customer to resolve billing disputes. Maintain accounts receivable KPIs
Lead monthly client touchpoints, preparation of materials and follow-up actions.
Maintain client required reporting/ trackers
Resolve issues to maintain and strengthen customer trust
Conduct performance evaluation using key metrics
Provide feedback and counsel to account team to meet objectives
Acts as the client’s representative to ensure their needs are met with a focus on improving the customer experience
Ensure timely delivery of requests to clients
Build client social network for purpose of documenting POC for each aspect of commercial relationship
Create process and end-user documentation that can be shared with team
Communicate overall quarterly/annual progress to senior management and external stakeholders

Who You Are:

5+ years of proven experience as an Account Manager or similar position
Outstanding organizational, customer service, and leadership skills
Excellent communication and ability to build strong interpersonal skills with aptitude for fostering long-term relationships
Passion for leadership and bringing a team together
Able to analyze problems and strategize better solutions
Excellent analytical skills with ability to reconcile multiple data sets
Ability to multitask in a fast-paced environment, prioritize, and manage time efficiently
Demonstrable experience in negotiation and meeting client requirements
Knowledge of performance evaluation techniques and metrics
Self-motivated, able to work independently, and able to take initiative without always being directed
Proficiency in Microsoft Office and SAP
Working knowledge of eCommerce industry
Knowledgeable of sales process from initiation to close
Good written and oral communication skills

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
So you know: The hired candidate will be required to complete a background check

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to ourPrivacy Policy .

IMPORTANT ALERT:Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, clickhere .

Please note,we do not accept unsolicited resumes from 3rd party Recruitment Firms.

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