Senior Client Bill Representative

Northbridge Financial; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Client Bill Representative, where your exceptional customer service skills will shine. In this hybrid role, you will support clients with their billing inquiries and premium rates, ensuring timely solutions that meet their needs. You'll collaborate with a dedicated team, maintaining reports and following up on outstanding premiums while enjoying a supportive work environment that values your well-being and career growth. With competitive salaries, flexible health benefits, and a commitment to community support, this is an exciting opportunity to make a difference in the insurance industry while having fun at work.

Benefits

Hybrid work model

Employee share purchase plan

Pension plans

Flexible health benefits

Early leave days

Wellness programs

Education assistance

Leadership training

Donation matching

Team volunteer days

Qualifications

• 2 years of front-line customer service experience required.
• Exceptional communication skills are a must.

Responsibilities

• Provide excellent customer service for billing inquiries.
• Maintain reports and follow up on past due premiums.

Skills

Customer Service

Analyzing information

Problem solving

Education

Post-Secondary education (College or University)

Tools

Microsoft Office applications

Job description

What it’s like to be a Northbridge Client Bill Representative

When our clients have a question about their billing and premium rates, the Client Bill team provides excellent customer service to answer and support their needs.

The most important characteristic of our Client Billing team is the level of customer service they provide. Working with clients over the phone or email, they respond in a quick, timely manner and can come up with payment solutions that suit both the client and the customer.

In supporting the Premium Accounting team, they bill premiums from insureds while also following up on past due premiums, canceling policies, and pursuing outstanding earned premiums. They maintain daily and weekly reports, notify brokers and insureds of missing bank information and payments due, while also auditing files on a regular basis to look for discrepancies and inconsistencies.

We want your talent

If you are great at:

• Customer Service
• Analyzing information
• Problem solving

If you have:

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance companies. Our employees are dedicated to understanding the needs of our customers, and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial, we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.