Client Benefit Specialist (bilingual)

Canada Life; Winnipeg; On-site; CAD 57,000 - 86,000; Full time

Benefits offered by this job

Education reimbursement

Health & dental benefits

Mental health benefit

Volunteer day

Pension plan

Share ownership program

Employee discounts

Job summary

Canada Life is seeking a permanent full-time Bilingual Client Benefit Specialist to join the Benefits Administration Solutions team. You will administer workplace benefits, liaise with clients, and help implement system enhancements.

The role emphasizes customer-focused service and accurate benefits processing in a fast-paced environment. You will interact with English- and French-speaking clients, contribute to process improvements, and support payroll and reporting activities.

Qualifications

• Bilingualism in English and French required for client interactions.
• Strong interpersonal skills and relationship management excellence.
• Solid understanding of group life and health products and processes.
• Proficient with Microsoft Excel, Access and Word for data handling and reporting.
• Critical thinking and problem-solving abilities with attention to detail.

Responsibilities

• Serve as the primary liaison between outsourced clients and Canada Life teams.
• Manage employee benefits plans and annual enrolment activities.
• Set up and improve administrative processes for clients.
• Gather client requirements for payroll, HRIS feeds, and reporting.
• Collaborate with IT to resolve GroupNet Flex issues and provide client training.
• Provide second-level support to the Benefits Administration Solutions call centre.
• Occasional business travel may be required.

Skills

Bilingual (English & French)

Interpersonal skills

Group life and health knowledge

Excel

Access

Word

Problem-solving

Time management

Tools

Excel

Access

Word

Job description

Permanent Full Time

We're looking for a Bilingual Client Benefit Specialist to join our Benefits Administration Solutions team, a leading provider of outsourced plan administration services. Our team is powered by a relentless focus on serving our customers and delivering flexible benefits plans offered by Canada Life.

Are you ready to take your career to the next level? This is your chance to join a close-knit team of highly professional, customer-focused individuals who are passionate about delivering exceptional service. In this role, you'll work directly with clients to seamlessly administer their workplace benefit plans and play a critical role in maintaining long-term satisfaction.

You'll have the opportunity to shape the client experience, support implementations, define and test system enhancements, streamline processes, and serve as a trusted resource for outsourced administration and supported systems.

What You Will Do

• Act as the primary liaison between outsourced clients and Canada Life teams, managing employee benefits plans and annual flexible plan re-enrolment activities.
• Establish administrative processes for outsourced and non-outsourced clients.
• Participate in new client implementations and business process improvements, including the analysis and set up of the client’s benefit plan.
• Gather client requirements for payroll, HRIS electronic feeds, and reporting.
• Collaborate with IS teams to resolve technical issues related to GroupNet Flex.
• Train clients and provide ongoing support on GroupNet Flex system usage.
• Provide second-level support to the Benefits Administration Solutions call centre.
• Occasional business travel may be required.

What You Will Bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Superior interpersonal skills and a proven ability to maintain valued relationships.
• Strong understanding of group life and health products and administrative processes.
• Strong technical skills (Excel, Access, Word).
• Critical thinking and problem-solving abilities.
• Attention to detail with strong time management and organizational skills.
• Ability to multi-task and prioritize competing deadlines.
• Basic knowledge of accounting and aptitude for mathematics (an asset).
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted