Client and Contractor Management Specialist

S.I. Systems ULC; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness benefits starting

3 weeks paid vacation + 6 flex days

Birthday day off

Hybrid working model

Career development opportunities

Job summary

S.i. Systems is Canada's largest professional staffing provider, seeking a Client and Contractor Management Specialist in Calgary.

You will onboard new contractors, support launches and fulfill contracts while liaising with clients to improve governance and compliance across multiple engagements. The role emphasizes a fast-paced environment, with responsibilities spanning onboarding, relationship management, and opportunities to expand the payrolling program.

Qualifications

• 3+ years of customer-facing experience in a professional office environment.
• Strong organization skills with attention to detail.
• Ability to manage multiple clients and deadlines.
• Advanced MS Office skills (Outlook, PowerPoint, Excel).

Responsibilities

• Contract management: ensure accurate client and contractor contract execution and monthly audits.
• Lead client meetings and deliver presentations.
• Build trusted client and contractor relationships with key stakeholders.
• Identify opportunities to expand the contingent worker payrolling program.
• Negotiate contract renewals with favorable terms.
• Onboard contractors timely and accurately.
• Maintain delivery excellence per MSAs and company policies.
• Triage and prioritize deliverables and communications.

Skills

Client management

Communication

Organization

Tools

MS Office

Job description

Client and Contractor Management Specialist

Full time Calgary, Calgary, AB, CA

Are you passionate about driving operational excellence and client satisfaction? Do you enjoy speaking with clients and helping them find solutions? If so, we have an amazing role for you! We're seeking a dynamic individual to join our team as a Client and Contractor Management SpecialistIn this role, you'll work directly with our clients to improve the management of their contract-based work forces. You will work directly with our clients to onboard new contractors and support the initiation of the contractors launch and fulfilment of their contracts. This is a fast-paced dynamic role that will grow to consist of working with up to 250+ contractors across a variety of disciplines and clients.

A keen focus on contract governance and compliance and a desire to work in a fast-paced fun team will be key. If you are ready to make a significant impact through your work with clients and consultants in the dynamic contingent workforce space, we would love to hear from you.

Reasons to Work for us

• Compensation structure that includes both base and bonus pay
• Health and Wellness benefits that start on your first day of employment
• 3 weeks of paid vacation plus 6 flex days
• Birthday day off
• Hybrid Working model
• Opportunities to develop your career and grow in Canada’s largest IT staffing company
• A commitment to learning – training, resources and tools provided to all employees
• High impact role that changes every day.

Job Responsibilities

• Contract management: Ensure accurate and complete client and contractor contract execution. Manage and ensure client compliancy requirements have been satisfied by completing monthly audits.
• Presentation/ Communication skills: Confidently lead client meetings and create and deliver presentations.
• Build trusted client and contractor relationships: Regularly meet with program sponsors, the program office and key stakeholders to effectively manage the contingent worker payrolling program per the scope of our agreement.
• Identify opportunities to expand the contingent worker payrolling program: Identify areas of opportunity to leverage our agreement to expand into new areas and establish ourselves as the prime enterprise or master vendor.
• Negotiate the best deal: Work with the leadership team to successfully negotiate the renewal of the contract with favorable terms, rates and duration.
• Effective contractor onboarding: Work closely with the client to ensure timely and accurate onboarding of each contractor.
• Maintain and Monitor Delivery Excellence: Ensure processes on assigned accounts are being managed and administered successfully in accordance with the client Master Services Agreements (MSA) and S.i. Systems policies.
• Triage: Prioritize key deliverables, including scanning for urgent emails, identifying important correspondences, delegating tasks when possible, scheduling dedicated time for deep work, and using email filters to streamlined organization.

Qualifications

• 3+ years of customer /client facing experience within a professional office environment (such as contact centers, financial services client management, claims management, payroll administration, senior office management, contract administration)
• Manage multiple clients and deadlines, prioritizing key activities
• Advanced MS Office skills (Outlook, PowerPoint, Excel, OneNote, MS To Do)
• Strong organization skills and attention to details
• Demonstrated ability to work at a high pace, and high volume environment.

Who you are:

• Strong social skills to interact with individuals at all levels of the client organization
• Able to learn and follow proven standards and processes, with a focus on negotiation
• Ability to learn new complex ideas in a short time frame
• Confidential, professional, honest and works well in teams and individually.
• Has determination, grit and a proven ability to go the extra mile

AI may be used in evaluating candidates.

About S.i. Systems:

S.i. Systems is Canada’s largest professional staffing provider, and we work with many of Canada's most prestigious firms. With locations across Canada and a growing presence in the U.S., we’ve experienced over 20 years of rapid growth and continue to expand at an exciting pace!

S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment If you require accommodation due to a disability, please contact Human Resources to ensure that you can fully access and participate in our recruitment process.