Boutique Manager, Vancouver Oakridge

Christian Dior Couture; Vancouver; On-site; CAD 192,000 - 206,000; Full time

Benefits offered by this job

Medical/dental/vision

Disability coverage

Bonus eligibility

Competitive salary

Job summary

Christian Dior Couture in Canada seeks a Boutique Manager to drive sales, oversee store operations, and lead a high-performing team focused on client development and service excellence.

You will manage staffing, budgets, and events, collaborating with Merchants and HR to align strategy with brand standards and campaigns. A strong luxury-market background and leadership ability are essential for success.

Qualifications

• 5-7 years of luxury boutique management experience.
• Strong understanding of the luxury fashion industry and clientele.
• Ability to develop, motivate and train leadership team and staff.
• Effective delegation and time management in a fast-paced environment.

Responsibilities

• Achieve annual boutique sales goals across product categories.
• Lead leadership team to develop Sales Associates for client development and sales.
• Ensure exceptional client service at all times.
• Oversee staffing, scheduling, and payroll budget compliance.
• Manage payroll, expenses, and headcount to maintain operating budget.
• Coordinate events to drive traffic and sales.

Skills

Leadership

Staff training

Customer service

Communication

Team motivation

Time management

Interpersonal skills

Job description

Position

JOB TITLE: Boutique Manager

REPORTS TO: Regional Director / Regional Vice President

RESPONSIBLE FOR: Department Managers, Sales Associates, Operations Team

Job Purpose

The Boutique Manager is responsible for all aspects of the Boutique business including: sales generation, store operations and team and client development.

Job responsibilities

Tasks And Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories.
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
• Ensure that all Clients experience outstanding service at all times.
• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge in coordination with Merchants and Training Team.
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
• Report on product sell though and client feedback to make recommendations to the Merchandising Team.
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-portererwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem sole and develop strategies that support the Boutique’s service, efficiency, and productivity.

Profile

Requirements

• 5-7 Years of luxury boutique management experience.
• Strong understanding of the Luxury Fashion Industry and Luxury Clientele.
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.
• Effectively delegate tasks and follow-up with Department Managers.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
• Strong interpersonal, communication, organization and follow-through skills.
• Work a full-time schedule including nights, weekends, and holidays.
• Travel as needed.
• Operate all equipment necessary to perform the job.
• Ability to understand and apply all company policies and procedures.

Benefits

• The selected candidate will be offered a salary within the range of $135,000-$145,000 annually plus bonus eligibility
• The rate offered will be dependent upon the candidate's relevant skills and experience
• Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Position Type: Replacement Position

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