Client Advisor, Full-Time, Toronto Yorkdale Mall

Tiffany & Co.; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Tiffany & Co. recherche un professionnel de la vente au détail pour rejoindre notre équipe. En tant qu'ambassadeur de la marque, vous développerez des relations client durables tout en atteignant des objectifs commerciaux ambitieux. Ce poste nécessite une expertise éprouvée dans le service à la clientèle, une flexibilité d'horaire et la capacité d'éviter les tensions avec une clientèle variée. La maîtrise potentielle des langues supplémentaires est un atout.

Qualifications

• Expérience en vente au détail ou en vente de luxe.
• Aptitude à interagir avec une clientèle diversifiée.
• Maîtrise de plusieurs langues souhaitée.

Responsibilities

• Établir des relations avec les clients pour fidéliser.
• Atteindre les objectifs commerciaux mensuels et annuels.
• Fournir une expérience mémorable à chaque client.

Skills

Flexibilité

Compétences en communication

Compétences interpersonnelles

Capacité à établir des relations

Education

Diplôme universitaire

Tools

Systèmes de point de vente (POS)

Systèmes de suivi des clients

Microsoft Outlook

Job description

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

Sales:

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
• Connect with your client's wardrobe to 'style them'

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.
• Proficiency in multiple languages.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.