Client Advisor, Full-Time, Ogilvy

TIFFANY & CO; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a passionate Client Advisor to enhance the customer experience and foster lasting relationships. In this dynamic role, you will be the embodiment of the brand, utilizing your exceptional communication skills to connect with clients and exceed sales targets. Your entrepreneurial spirit will drive business growth while delivering memorable moments that resonate with clients. Join a forward-thinking company that values innovation and service excellence, and be part of a legacy that transcends time. If you thrive in a vibrant retail environment and are eager to make a lasting impact, this opportunity is perfect for you.

Benefits

Accommodations for applicants with disabilities

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving commercial results.

Responsibilities

• Embody the Tiffany brand in each client interaction.
• Develop client relationships and exceed commercial targets.
• Deliver memorable moments to every client.

Skills

Bilingual in French and English

Excellent communication skills

Client relationship development

Sales achievement

Ability to connect with clients

Flexibility to work non-traditional hours

Education

College/University degree

Tools

Point of Sales (POS) systems

Client tracking systems

Microsoft Outlook

Job description

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor you will:

1. Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client's experience extraordinary.
2. Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
3. Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan.
4. Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales:

1. Deepen the relationship with our clients to drive lifetime loyalty and spend.
2. Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
3. Capture client data. Cultivate new and existing client relationships.
4. Deliver a significant portion of sales through repeat client business.
5. Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
6. Drive business through key product pillars.
7. Convert clients through curiosity and discovery daily.

Service:

1. Elevate in store experience by consistently delivering memorable moments to every client.
2. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
3. Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
4. Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
5. Connect with your client's wardrobe to 'style them.'

Experience

Required:

1. Fluently bilingual in French and English.
2. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
3. Proven track record in achieving Commercial results.
4. Ability to connect with the client.
5. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
6. Ability to work with a diverse client base.
7. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
8. Must have authorization to work in the United States or in the country where the position is based.

Desired:

1. A college/university degree.
2. Proficiency in multiple languages.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.