Client Advisor, Full-Time Contract, Vancouver Holt Renfrew

TIFFANY & CO; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury jewelry retailer in Metro Vancouver is seeking a sales associate dedicated to enhancing client relationships and delivering exceptional in-store experiences. Responsibilities include achieving sales targets, connecting with clients, and demonstrating brand passion. Candidates should have experience in retail as well as flexibility in working hours. The position offers a hiring range of $19.98 - $27.03, plus potential sales commission.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving commercial results.
• Flexibility to work non-traditional hours.

Responsibilities

• Deepen the relationship with clients to drive lifetime loyalty.
• Elevate the in-store experience by delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador.

Education

College/university degree

Tools

Point of Sales (POS) systems

Microsoft Outlook/email

Job description

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

Sales

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
• Connect with your client's wardrobe to 'style them'

Experience

Required

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired

• A college/university degree.
• Proficiency in multiple languages.

The hiring range for this position is $19.98 - $27.03. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is also eligible for sales commission.